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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Accessibility in Usability Evaluation | 15% | - Inclusive design considerations - Standards: WCAG, ISO 9241, EN 301 549 - Evaluating compliance and accessibility barriers |
| Topic 2: Usability Test Planning and Reporting | 10% | - Documenting results and recommendations - Test strategy and plan design - Stakeholder communication |
| Topic 3: Usability Evaluation Methods and Techniques | 25% | - Usability testing: planning, preparation, execution, analysis - Inquiry methods: surveys, interviews, focus groups - Inspection methods: heuristic evaluation, cognitive walkthrough |
| Topic 4: Risks in Usability, UX and Accessibility | 15% | - Identification and classification of risks - Impact analysis and mitigation - Project and product-level risks |
| Topic 5: Basic Concepts of Usability, UX and Accessibility | 15% | - Business value and objectives - Relationship between usability, UX and accessibility - Definitions and core principles |
| Topic 6: Fundamentals of Usability Evaluation | 20% | - Evaluation types: inspection, testing, inquiry - Goals, metrics and measurement - Human-centered design process |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
1. A "usability requirement" is:
A) A requirement needed for a usability tester
B) A requirement needed to define the size of a mobile phone used in a usability test
C) A requirement how to conduct a usability test
D) A requirement on the usability of a component or system
2. Which of the following is a key activity in a usability test session?
A) Moderate the usability test
B) Talk to the participant during the completion of a task
C) Test the set up and modify the test script if needed
D) Extract usability findings and recommendations
3. The usability team has written a usability test report. The report has the following structure:
Executive summary (1 page)
Table of contents (1 page)
Findings and recommendations (5 pages)
Objectives (2 pages)
Purpose (2 pages)
Contacts (1 page)
Which best practice does this usability test report violate?
A) The report misses a description of the evaluation method
B) The report misses positive findings
C) The report is too long
D) The report makes use of usability jargon
4. You're conducting a user survey and you have reached the third stage, selecting an appropriate questionnaire.
You have decided to use a standardized questionnaire as you want to benchmark against previous usability measurements.
Which of the following user questionnaires allow benchmarking against previous usability measurements?
i. SUS
ii. SUMI
iii. WAMMI
A) i is true, ii & iii are false
B) ii & iii are true, i is false
C) i, ii and iii are true
D) i & ii are true, iii is false
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C |
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