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EXIN ISO20KF Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN ISO/IEC 20000 Foundation (ISO20KF) |
| Exam Number: | ISO20KF |
| Passing Score: | 65% (typically 26/40 correct answers) |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Available Languages: | German, English, Dutch, Spanish, French |
| Related Certifications: | ISO/IEC 20000 Foundation IT Service Management |
| Exam Format: | Multiple choice |
| Certificate Validity Period: | Lifetime (no expiry) |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Website |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite exam via accredited EXIN test providers |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT service management is recommended. |
| Official Syllabus URL: | https://www.exin.com/certifications/exin-iso-iec-20000-foundation/ |
EXIN ISO20KF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management System (SMS) | - PDCA (Plan-Do-Check-Act) cycle in service management - ISO/IEC 20000 structure and purpose |
| Service Management Processes | - Service delivery processes - Release and deployment management - Control processes (incident, problem, change management) |
| Continual Improvement | - Improvement of service quality and processes - Measurement and performance evaluation |
| Service Level Management | - Service reporting and monitoring - Service Level Agreements (SLA) |
ISO20KF (EXIN) Exam FAQ: Trusted Answers
EXIN ISO / IEC 20000 Foundation is an official EXIN certification exam, registered under the code ISO20KF. Passing it awards the ISO/IEC 20000 Foundation certification, a credential at the Foundation level. It also connects to IT Service Management, ISO/IEC 20000 Foundation. The exam is demanding by design, and that difficulty is precisely what makes the credential meaningful for career development.
The EXIN ISO / IEC 20000 Foundation exam presents 40 questions within 60 minutes. That is a brisk pace, and the candidates who handle it best are the ones who rehearsed it. Use the ActualPDF engine for full timed simulations, practice flagging and returning, and arrive on exam day with a pacing strategy already proven.
No formal prerequisites required. Basic understanding of IT service management is recommended.
Policies get revised, so confirm the current requirements before you register on the official exam page.
EXIN ISO / IEC 20000 Foundation registration is handled through the official channels below.
For scheduling purposes: the exam is delivered Online proctored or onsite exam via accredited EXIN test providers.
Yes, EXIN recommends the following training for EXIN ISO / IEC 20000 Foundation candidates.
Complement any training with the 116 practice questions in the ActualPDF ISO20KF package, because repeated application is what turns course knowledge into a passing score.
Yes. ActualPDF offers a free demo of the EXIN ISO / IEC 20000 Foundation questions, so you can verify the quality personally before purchasing. Your purchase then includes a one-year service warranty: updates are free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your money is protected by a 100% money-back guarantee with defined conditions. Take the EXIN ISO / IEC 20000 Foundation exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead wait for the update version or change to other exam material: exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, online 7/24 even on official holidays. Installation is unlimited across your computers.
EXIN ISO / IEC 20000 Foundation is organized into 4 official domains. The most heavily weighted are Service Management System (SMS), Continual Improvement, and Service Management Processes. The full breakdown appears above on this page; study the weightings and your preparation priorities set themselves.
EXIN ISO / IEC 20000 Foundation Sample Questions:
Question 1
What is the definition of Availability?
A. a snapshot of the state of a service or individual Configuration Item (CI) at a point in time
B. any event which is not part of the standard operation of a service and which causes or may cause an interruption to, or a reduction in, the quality of that service
C. a record containing details of which Configuration Items (CIs) are affected and how they are affected by an authorized Change
D. the ability of a component or service to perform its required function at a stated instant or over a stated period of time
Question 2
What does the concept of "quality" comprise?
A. execution of Service Level Agreements (SLAs) only
B. gaining ISO/IEC 20000 certification
C. satisfying customer requirements
D. maximizing utilization of personnel capacity
Question 3
What is the objective of the Service Continuity and Availability Management processes?
A. to ensure that agreed Service Continuity and Availability commitments to providers can be met in all circumstances
B. to ensure agreed effective communication towards Customers
C. to ensure that agreed Service Continuity and Availability commitments to Customers can be met in all circumstances
D. to ensure that agreed levels of service commitments to Customers can be met in all circumstances
Question 4
Which stakeholder will define service level requirements?
A. Supplier
B. End user
C. Service Provider
D. Customer
Question 5
Which of the following must be included within the Service Management plan?
A. Information security controls
B. Return to normal working
C. Tools as appropriate to support the processes
D. Configuration Item (CI) type
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: C |
