Cisco Implementing Cisco Collaboration Cloud Customer Experience - 300-830

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center deployment includes multiple communication channels. Management wants interactions automatically routed to the most qualified agents based on skill level. Which routing strategy should be used?

A) Longest available agent
B) Skills-based routing
C) Uniform broadcast routing
D) Round robin routing

2. A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A) Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
B) Enable "Webex App Integration" under Desktop > Webex App configuration.
C) Enable "State Synchronization" under Desktop > Webex App configuration.
D) Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
E) Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
F) Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.

3. Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

A) cjds:admin_org_write
B) cjds:admin_org_read
C) cjp:config_read
D) cjp:user

4. A customer wants supervisors to silently monitor agents without participants hearing monitoring tones. Which feature should be implemented?

A) Call intercept
B) Whisper coaching
C) Silent monitoring
D) Barge-in only

5. A customer requires secure remote access for mobile Webex users without deploying VPN clients. Which Cisco architecture supports this requirement?

A) MPLS Layer 3 VPN
B) CUCM Extension Mobility
C) Expressway Mobile and Remote Access
D) HSRP gateway redundancy

Solutions: