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IBM C9020-971 Exam Syllabus Topics:

Section	Objectives
Data Protection Technologies	- Data protection solutions - Backup and recovery concepts
Troubleshooting and Problem Resolution	- Use of diagnostic utilities - Diagnosing and resolving storage issues
Installation and Configuration	- Network connectivity and SAN configuration - Enterprise storage systems setup
Storage Virtualization and Management	- IBM Spectrum Virtualize/similar technologies - Storage management tools (e.g., Spectrum Control)
Performance Optimization	- Tuning storage performance - Performance analysis tools

IBM Enterprise Storage Technical Support Sample Questions:

1. A customer needs to implement Easy Tier in its data center for better and faster performance.
Which IBM product should the technical specialist propose?

A) DS8870
B) XIV
C) ProtecTIER TS7650G
D) SONAS

2. A customer has existing fiber attached storage that has reached the end of life. The customer wants a scalable solution that is easy to manage and integrates with VMware. The customer has a preference for an XIV based solution, but is concerned about migrating the existing data and boot volumes.
Which explanation best addresses the customer's concern?

A) Thin provisioning on the XIV will reduce the necessary capacity of the XIV.
B) XIV has a built in capability to copy the existing data.
C) XIV has both a vCenter and VAAI plug in.
D) An IBM Spectrum Control must be included so that the existing storage can be virtualized and moved to the XIV.

3. What is needed to upgrade a TS7620 ProtecTIER Appliance from 5.4TB to 11TB physical capacity?

A) The upgrade is a license key only.
B) There is no upgrade from 5.4TB to 11TB within one system.
C) Power off the TS7620, add new drives, power on and assign capacity.
D) Add disk drives to the TS7620 without powering off; the system will assign capacity automatically.

4. A customer has asked an IBM technical specialist about growth in I/O on its existing system. The specialist generated the following table:

Which tool was used to produce this table?