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Genesys GCX-AI-GPE Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Implementation | - Genesys Cloud CX ecosystem integration
|
| Genesys Predictive Routing (GPR) | - AI-based routing logic
|
| AI & Customer Experience Fundamentals | - AI-driven customer engagement concepts
|
| Conversational AI and Automation | - Bot and virtual agent integration
|
| Data, Analytics, and Governance | - Reporting and optimization
|
| Genesys Predictive Engagement (GPE) | - Configuration and behavior tracking
|
Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:
1. __________ identify visitors based on characteristics like location, browser, device type, etc.
Response:
A) Campaign attributes
B) Visitor attributes
C) Custom attributes
D) Visitor journey attributes
2. Which two methods are available as routing options in Genesys Cloud queues?
(Choose two)
Response:
A) Agent Whisper
B) Call Blending
C) Predictive Routing
D) Bullseye Routing
3. GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:
A) True
B) False
4. What are two ways to limit when an action map triggers?
(Choose two)
Response:
A) Visitor's screen resolution
B) Engagement server latency
C) Time-based rules
D) Outcome score thresholds
5. Genesys Cloud automatically generates monthly reports for queues using GPR.
(True/False)
Response:
A) True
B) False
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C,D | Question # 3 Answer: B | Question # 4 Answer: C,D | Question # 5 Answer: B |
