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Avaya 37820X Exam Syllabus Topics:

Section	Objectives
Topic 1: Solution Sizing and Bill of Materials	- Solution Configuration 1. Licensing requirements 2. System sizing methodology 3. Hardware and software selection 4. Bill of materials preparation
Topic 2: Networking and Infrastructure Design	- Infrastructure Requirements 1. LAN and WAN considerations 2. Security and survivability requirements 3. QoS and bandwidth planning
Topic 3: Avaya Midsize Solution Portfolio	- Avaya IP Office Platform 1. Licensing and deployment options 2. Core platform architecture 3. Scalability and resiliency features
Topic 4: Unified Communications and Collaboration Design	- UC Applications 1. Voice and video communications 2. Messaging and presence 3. Mobility integration 4. Conferencing solutions
Topic 5: Customer Business Requirements Analysis	- Business Objectives and Communication Requirements 1. Analyze user and site requirements 2. Identify customer business drivers 3. Determine collaboration and mobility needs
Topic 6: Contact Center and Customer Experience Solutions	- Customer Engagement Design 1. Agent and supervisor capabilities 2. Reporting and analytics considerations 3. Contact center requirements analysis
Topic 7: Implementation and Migration Planning	- Deployment Strategy 1. Installation and rollout planning 2. Migration approaches 3. Risk assessment

Avaya Midsize Solution Design Sample Questions:

Question #1

Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.
In the area of cloud communications, which characteristic is associated with midsize businesses?

A. They can shift to cloud storage for data and Information.
B. They decrease solution complexity by reducing features.
C. They will gain greater flexibility.
D. They Improve and extend the mobile infrastructure.

Reveal Solution Discussion 0

Correct Answer: C 🗳️

Question #2

Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use the Outlook plug-In.
What does this plug-In do for the users at Web Travellng.com?

A. It adds Avaya IX Workplace Client functionality to the Outlook window.
B. it adds Outlook access to the one-X Portal desktop.
C. it adds a subset of one-X Portal functionality to the Outlook window.
D. It adds Outlook access to the Avaya IX Workplace Client for IP Office.

Reveal Solution Discussion 0

Correct Answer: B 🗳️

Question #3

Refer to the Scenario: Bittersweet Coffee Company (BCC).

When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?