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Avaya 3309 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam 3309 |
| Exam Number: | 3309 |
| Exam Duration: | 90-120 |
| Related Certifications: | Avaya Aura® Experience Portal Implementation Avaya Aura® Contact Center Administration |
| Exam Format: | Scenario-based questions, Multiple choice |
| Available Languages: | English |
| Recommended Training: | Avaya Aura® Experience Portal Training Courses Avaya Learning Catalog |
| Exam Registration: | Pearson VUE Avaya Exams Avaya Training and Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Delivered via Avaya certification testing platform or authorized testing partner (often Pearson VUE depending on region) |
| Pre Condition: | Recommended knowledge of Avaya Aura® Experience Portal and basic contact center concepts; prior hands-on experience is strongly advised but not strictly required. |
| Official Syllabus URL: | https://www.avaya.com/training/ |
Avaya 3309 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Deployment | - System installation and environment setup - Integration with Avaya Aura ecosystem |
| Experience Portal Architecture and Components | - Experience Portal and POM component overview - Core system architecture and call flow design |
| Configuration and Administration | - Call flow configuration and application design - User and system administration |
| Maintenance and Troubleshooting | - System monitoring and log analysis - Fault isolation and performance tuning |
| Security and Integration | - Authentication and secure access configuration - Integration with external systems and APIs |
| POM Implementation | - Proactive Outreach Manager configuration - Campaign setup and dialing strategies |
3309 (Avaya) Exam FAQ: Trusted Answers
Avaya Aura® Experience Portal with POM Implementation and Maintenance is an official Avaya certification exam, registered under the code 3309. Passing it awards the Avaya Aura® Experience Portal certification. It also connects to Avaya Aura® Experience Portal Implementation, Avaya Aura® Contact Center Administration. The exam is demanding by design, and that difficulty is precisely what makes the credential meaningful for career development.
Recommended knowledge of Avaya Aura® Experience Portal and basic contact center concepts; prior hands-on experience is strongly advised but not strictly required.
Policies get revised, so confirm the current requirements before you register on the official exam page.
Avaya Aura® Experience Portal with POM Implementation and Maintenance registration is handled through the official channels below.
For scheduling purposes: the exam is delivered Delivered via Avaya certification testing platform or authorized testing partner (often Pearson VUE depending on region).
Yes, Avaya recommends the following training for Avaya Aura® Experience Portal with POM Implementation and Maintenance candidates.
Complement any training with the 124 practice questions in the ActualPDF 3309 package, because repeated application is what turns course knowledge into a passing score.
Yes. ActualPDF offers a free demo of the Avaya Aura® Experience Portal with POM Implementation and Maintenance questions, so you can verify the quality personally before purchasing. Your purchase then includes a one-year service warranty: updates are free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your money is protected by a 100% money-back guarantee with defined conditions. Take the Avaya Aura® Experience Portal with POM Implementation and Maintenance exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead wait for the update version or change to other exam material: exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, online 7/24 even on official holidays. Installation is unlimited across your computers.
Avaya Aura® Experience Portal with POM Implementation and Maintenance is organized into 6 official domains. The most heavily weighted are Configuration and Administration, Installation and Deployment, and Experience Portal Architecture and Components. The full breakdown appears above on this page; study the weightings and your preparation priorities set themselves.
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Which Media Processing Platform (MPP) component works in conjunction with the
Experience Portal Manager (EPM) to keep the MPP functioning in an optimal state?
- A. Session Manager
- B. Web Service
- C. System Manager
- D. CCXML Browser
What acts as the control center for all H.323 VoIP interactions in the Avaya Aura@ Experience Portal (AAEP) system?
- A. the proxy server on the Communication Manager
- B. the gatekeeper on the Communication Manager
- C. the gatekeeper on the Session Manager
- D. the proxy server on the Session Manager
Which three external systems are required to complete the Avaya Aura@ Experience Portal (AAEP) speech solution? (Choose three.)
- A. Media Processing Server (MPS)
- B. Application Server (AS)
- C. Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) speech server
- D. Avaya Communication Manager (ACM) server and/or SIP Gateway server
- E. Avaya Media Server (AMS)
Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)
- A. Ensure that the Short Message Service (SMS) server is not down.
- B. If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
- C. Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
- D. If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
- E. Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM).
When the Avaya Aura@ Experience Portal (AAEP) software receives a call, what starts the associated speech application that controls the call flow?
- A. EPM
- B. TTS
- C. ASR
- D. MPP
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