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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A) Avaya Breeze™
B) Avaya Performance Applications Platform
C) Avaya Applications Platform
D) Avaya Experience Portal Platform

2. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) Voice and Multimedia Contact Server without Avaya Media Server
B) Voice Contact Server only
C) Multimedia Contact Server only
D) One-X Agent
E) Voice and Multimedia Contact Server with Avaya Media Server

3. During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?

A) Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
B) Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
C) Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
D) Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

4. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Call Back Automated
B) Interaction Center
C) Avaya Work Force Optimization Select
D) Proactive Outreach Manager

5. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Administrator
B) Supervisor
C) Manager
D) Agent

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