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IBM A2180-188 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| WebSphere Lombardi Edition V7.2 Specifics | 10% | - Product capabilities - Tooling and environment overview |
| Project Scoping & Estimation | 25% | - Risk identification and management - Work breakdown and effort estimation - Business value assessment |
| BPM Program Lifecycle & Methodology | 30% | - Playback-driven development approach - Roles and responsibilities - Solution lifecycle phases |
| Monitoring & Optimization | 15% | - Continuous improvement - KPI and performance measurement - Change management |
| BPM Governance & Architecture | 20% | - Governance frameworks - Environment and deployment planning - Reusable assets and standards |
IBM Assessment: IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:
1. A program manager is advising a new client who has begun analyzing process projects to determine which ones should be selected for their first BPM projects. The client presents the diagram below visualizing the projects in terms of their cost/complexity and the value to the company.
What should the program manager advise the client?
A) Remove projects in C quadrant from the inventory because of high complexity and low value.
B) Redo the business value analysis to ensure customer satisfaction was included.
C) Consider appetite for BPM as a third axis in this analysis.
D) Immediately pursue projects in the B quadrant because of their high value.
2. After a successful Playback 0, stakeholders excitably request that Playback 1 should be a fully functional application with look and feel branding and several features used in other core company applications. How should the program manager respond?
A) Capture the feedback in planning for Playback 3 with user interface enhancements.
B) Inform the stakeholders that their request will not be part of this application.
C) Change the theme of Playback 1 to work exclusively on user interfaces.
D) Postpone Playback 1 by four weeks to accommodate branding and user interface features.
3. Key Performance Indicators (KPIs) are used by the process owner and stakeholders to:
A) determine the source of business data in the process.
B) notify stakeholders when a threshold is violated.
C) measure the operations within a process.
D) reward participants for superior performance in the process.
4. In the Playback 0 review session, the executive sponsor for BPM suggested adding a requirement to the business process not previously articulated. The executive sponsor would like to see the business requirement implemented by the next playback validation session. How should the program manager handle the previously unknown business requirement?
A) Find the best time in the development effort when resources are available to insert the business requirement implementation.
B) Validate user story with process owner and schedule for a later iteration.
C) Proceed with Playback 1 and include the new requirement in the set of requirements for the development phase.
D) Explain to the executive sponsor that the requirement will be implemented in the next iteration.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B |
