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SAP C_C4H520_02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
SAP C_C4H520_02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
NEW QUESTION 16
You are a service planner in SAP Field Service Management. How can you find a suitable technician in the planning board?
- A. Use a business rule.
- B. Use a checklist.
- C. Use a workflow.
- D. Use a filter.
Answer: D
NEW QUESTION 17
Which prerequisites are necessary to integrate SAP Field Service Management with SAP Analytics Cloud?
Note: There are 2 correct answers to this question.
- A. Allow browser cookie settings to accept sapbusinessobjects.cloud.
- B. Delete recent browser history and cookies.
- C. Set CoreSystems.FeatureFlag.AR.SAC.Enabled to TRUE.
- D. Set REPORTDATA UI Permission to VISIBLE.
Answer: A,C
NEW QUESTION 18
Which operations can be performed by default on embedded report templates? Note: There are 2 correct answers to this question.
- A. The SAP support team can modify report templates.
- B. Users can modify report templates.
- C. Administrators can preview report templates.
- D. Users can delete report templates.
Answer: C,D
NEW QUESTION 19
What is the first step a technician needs to take to add aSmartform with in SAP Field Service Management Mobile App. Choose the correct answer.
- A. Select a record from the linked object
- B. Select a linked object
- C. Select whether is mandatory
- D. Select a Template
Answer: A
NEW QUESTION 20
What information is stored in the QR code used in the Customer Self-Service portal?
- A. Equipment specific short URL
- B. Customer Self-Service portal URL
- C. SAP Field Service Management URL
- D. Moment-Sets specific short URL
Answer: A
NEW QUESTION 21
Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service?
Note: There are 3 correct answers to this question.
- A. Approve technician skills.
- B. Review and close assignments.
- C. Review company certificates.
- D. Register a partner company.
- E. Accept an assignment.
Answer: A,C,D
NEW QUESTION 22
What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.
- A. Automated scheduling
- B. Customer self-service
- C. Ticket routing rules
- D. Service level agreement
Answer: A,B
NEW QUESTION 23
You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.
- A. You must have auto-release of assignments.
- B. You must have Moment-Sets defined for equipment.
- C. You must have a portal user account.
- D. You must have equipment records against your account.
- E. You must have business rules configured.
Answer: B,C,D
NEW QUESTION 24
What are activities done by the crowd owner? Note: There are 3 correct answers to this question.
- A. Check skills and certifications
- B. Check and approve partner documents
- C. Review partner details
- D. Accept service calls
- E. Plan service calls
Answer: A,B,C
NEW QUESTION 25
How can you set up user authorizations in Administration module in SAP Field Service management?
Note: There are 2 correct answers to this question.
- A. Assign User groups to users
- B. Assign permissions to user groups
- C. Assign users to permissions
- D. Assign user groups to permissions
Answer: A,B
NEW QUESTION 26
What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.
- A. Activity
- B. Time Slots
- C. Service Contract
- D. Service Call
Answer: B
NEW QUESTION 27
How are Labels used within the Smart forms and Feedback Module? Choose the correct answer.
- A. To act as a reference for generating a Smart form Report
- B. To identify the elements in the smart form.
- C. To Filter the list of Smart forms.
- D. To add a label to be used as reference by the Field Engineer
Answer: C
NEW QUESTION 28
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The dispatcher needs to release the assignment
- B. The service call needs to be assigned
- C. The activity has to be assigned to the technician
- D. The activity needs to be in status finished
Answer: A,C
NEW QUESTION 29
As a business, you want to build up your pool of crowd workers, Which entities best describes crowd workers? Note: There are 3 correct answers to this question.
- A. Subsidiaries
- B. Freelancers
- C. Partners
- D. Dispatchers
- E. Managers
Answer: A,B,C
NEW QUESTION 30
Which aspect of Self-Service Configuration allow a customer to create a service request? Choose the correct answer.
- A. Moment-sets
- B. Workflow assignments
- C. QR Codes
- D. Branding
Answer: C
NEW QUESTION 31
What object is bidirectional when integrating FSM with C4C? Choose the correct answer.
- A. Activity
- B. Equipment
- C. Item
- D. Service Contract
Answer: A
NEW QUESTION 32
Which objects can be synchronized and viewed on the mobile app?
- A. Activity, Project, Opportunities
- B. Project, Skills, Service Call
- C. Activity, Service Call, Quotations
- D. Activity, Business Partner, Skills
Answer: C
NEW QUESTION 33
You are a Field Service Technician using an iOS device and you have just completed a repair work. How can you check the travel time to the next repair location address? Choose the correct answer.
- A. Click on navigation icon within the HomePage
- B. Click on navigation icon within the service call
- C. Click on navigation icon within the Activity
- D. Click on navigation icon within the Equipment
Answer: C
NEW QUESTION 34
What is SAP's approach to integrating SAP S/4HANA Service with SAP Field Service Management?
- A. On-premise-based using SAP Process Integration
- B. On-premise-based using the SAP CRM middleware
- C. Cloud-based using SAP Cloud Platform Integration
- D. Cloud-based using the FSM Cloud Connector
Answer: C
NEW QUESTION 35
Where can Service Workflow steps can be used in SAP Field Service management? Choose the correct answer.
- A. In Field Service Management Crowd service when dispatching a call
- B. In Customer Self-Service when submitting a self-service request
- C. In the Web Application when planning a Service
- D. In Mobile Application when executing an activity
Answer: D
NEW QUESTION 36
You want to make an activity available on the service technician's mobile device using the planning board.
Which of the following are mandatory steps? Note: There are 2 correct answers to this question.
- A. Identify a suitable technician by skills.
- B. Drop the activity onto the technician.
- C. Check the availability of the technician.
- D. Click and release the assignment.
Answer: B,D
NEW QUESTION 37
What needs to be done for the service call by the dispatcher at the end? Note: There are 2 correct answers to this question.
- A. Set Status to technically complete
- B. Set Status to Finished
- C. Approve EMME
Answer: A,C
NEW QUESTION 38
How are labels used within the Smartforms and Feedback module?
- A. To identify the elements in the Smartform
- B. To add a label to be used as reference by the field engineer
- C. To filter the list of Smartforms
- D. To act as a reference for generating a Smartform report
Answer: C
NEW QUESTION 39
As a technician, you just have completed a job. you now need to book a second visit for the Customer.
What option is available in SAP Field service mobile App for you to do this? Choose the correct answer.
- A. Create a follow up activity from within the Service call.
- B. Create a follow up activity from the Efforts page
- C. Create a follow up activity from the Expenses page
- D. Create a follow up activity from the Smart form page
Answer: A
NEW QUESTION 40
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