Order-Management-Administrator Questions PDF [2024] Use Valid New dump to Clear Exam
Passing Salesforce Order-Management-Administrator Exam Using 2024 Practice Tests
NEW QUESTION # 26
When can an Invoice be created?
- A. At any point after the Fulfillment Order is created, by customizing flow "Create Invoice'
- B. At any point before the Fulfillment Order is created, by customizing flow "Create Invoice and Ensure Funds"
- C. At any point after the Fulfillment Order is created, by customizing flow 'Create Invoice and Ensure Funds*
- D. At any point before the Fulfillment Order is created, by customizing flow "Create invoice"
Answer: A
Explanation:
Explanation
The correct time and way for creating an Invoice is at any point after the Fulfillment Order is created, by customizing flow "Create Invoice". This flow is a core action that creates an Invoicerecord from a Fulfillment Order record, and updates the status of both records accordingly. The administrator can customize this flow to suit their business needs, such as adding conditions, actions, or subflows. Verified References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_create_invoice.htm&
NEW QUESTION # 27
Which three objects are likely to get created in Order Management as an order progresses through its lifecycle?
- A. rma order
- B. Replacement Order
- C. Change Order
- D. Return Order
- E. Fulfillment Order
Answer: C,D,E
Explanation:
Three objects that are likely to get created in Order Management as an order progresses through its lifecycle are:
Fulfillment Order. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc.
Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.
Change Order. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5
NEW QUESTION # 28
What type of relationship exists between FulfillmentOrder and Location?
- A. One-to-One Lookup (Location) FulfilledFrom Location
- B. One-to-Many Lookup (Location) FulfilledFrom Location Id
- C. Many-to-One Lookup (Location) Fulfil led from Location Id
- D. Junction (Many to Many)
Answer: C
Explanation:
Explanation
The type of relationship that exists between FulfillmentOrder and Location is Many-to-One Lookup (Location) FulfilledFrom Location Id. A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. A Many-to-One relationship means that many child records can be related to one parent record, but not vice versa. In this case, a FulfillmentOrder has a Lookup field named FulfilledFrom Location Id that references a Location record. A Location is a record that represents a physical location from which order product items are fulfilled, such as warehouses and retail stores. A Location can have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Location. Verified References:
https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5https://help.salesforce.com/s/art
NEW QUESTION # 29
In which two ways can Order Management licenses be assigned?
- A. By Permission Set
- B. By Hole
- C. By Profile
- D. By User
Answer: A,D
Explanation:
Explanation
Two ways that Order Management licenses can be assigned are:
By Permission Set. A Permission Set is a collection of settings and permissions that give users access to various tools and functions in Salesforce. A Permission Set can be assigned to individual users or groups of users, regardless of their profile or role. An administrator can create a Permission Set that includes the Order Management User permission, which enables users to access Order Management features and data. The administrator can then assign this Permission Set to the users who need Order Management licenses.
By User. A User is a record that represents a person who can log in and access Salesforce. A User has various fields and settings that determine their access and permissions in Salesforce, such as profile, role, license type, etc. An administrator can assign an Order Management license to a user by editing the user record and selecting Order Management User from the License Type picklist. The administrator can also enable the Order Management User permission on the user record.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_user_permission.htm&type=5https://help.sal
NEW QUESTION # 30
What ate two reasons an admin should choose an Event over a Trigger when it comes to building out a solution?
- A. Event order is not guaranteed within a topic
- B. Events are asynchronous
- C. Events cannot be subscribed lo in a batch for bulk operations
- D. Events do not participate in a transaction scope
Answer: B,D
Explanation:
Two reasons an admin should choose an Event over a Trigger when it comes to building out a solution are:
Events are asynchronous. This means that events are processed in the background, without blocking the main execution thread. This can improve the performance and user experience of the solution, as well as avoid governor limits and timeouts.
Events do not participate in a transaction scope. This means that events are independent of the transaction that publishes them, and they do not affect the rollback or commit behavior of the transaction. This can avoid unwanted side effects and errors in the solution, as well as decouple the logic from the data.
Verified Reference: https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_events_intro.htm https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_events_considerations.htm
NEW QUESTION # 31
When can an Invoice be created?
- A. At any point after the Fulfillment Order is created, by customizing flow "Create Invoice'
- B. At any point before the Fulfillment Order is created, by customizing flow "Create Invoice and Ensure Funds"
- C. At any point after the Fulfillment Order is created, by customizing flow 'Create Invoice and Ensure Funds*
- D. At any point before the Fulfillment Order is created, by customizing flow "Create invoice"
Answer: A
Explanation:
The correct time and way for creating an Invoice is at any point after the Fulfillment Order is created, by customizing flow "Create Invoice". This flow is a core action that creates an Invoice record from a Fulfillment Order record, and updates the status of both records accordingly. The administrator can customize this flow to suit their business needs, such as adding conditions, actions, or subflows. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_create_invoice.htm&type=5
NEW QUESTION # 32
What two steps are required to add an item to the Actions & Recommendations panel on the Order Summary record page?
- A. Make a new Lightning Record Page
- B. Create a New Deployment
- C. Create a new sub-flow
- D. Drag the Actions & Recommendations component on the page
Answer: C,D
Explanation:
Explanation
Two steps that are required to add an item to the Actions & Recommendations panel on the Order Summary record page are:
Drag the Actions & Recommendations component on the page. The Actions & Recommendations component is a standard component that displays actions and recommendations based on business logic for records in Lightning Experience or Salesforce mobile app. The administrator can use the Lightning App Builder to drag and drop the Actions & Recommendations component onto the Order Summary record page layout.
Create a new sub-flow. A sub-flow is a type of flow that can be invoked by another flow as an element.
A sub-flow can contain logic and actions that are specific to a certain scenario or use case, such as order fulfillment or payment processing. The administrator can use Flow Builder to create a new sub-flow that defines the actions and recommendations for Order Summaries, and then add it to the Actions & Recommendations component on the record page.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.om_actions_recommendations.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_subflow.htm&type=5
NEW QUESTION # 33
An administrator is running into performance issues due to a high number of records being created in a flow. How can the administrator modify the flow to improve scalability?
- A. Offload the creation of records to a Subflow that will be called in the Reference Flow
- B. Ask a developer to offload all the Flow functionality to Apex code via Triggers and Apex classes
- C. Use the Bulk Create Records node in the Flow to improve performance
- D. Ask a developer to create a Flow apex action to offload the creation of records
Answer: C
Explanation:
The best way for an administrator to modify the flow to improve scalability when running into performance issues due to a high number of records being created in a flow is to use the Bulk Create Records node in the Flow. This node allows the administrator to create multiple records of the same object type in one transaction, which reduces the number of database operations and improves the flow performance. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_data_bulk_create.htm&type=5
NEW QUESTION # 34
What type of relationship exists between FulfillmentOrder and Order Delivery Method?
- A. Lookup (Order Delivery Method)
- B. One-to-One Lookup (Location) FulfillmentFrom LocationId
- C. Junction (Many to Many)
- D. Master-Detail (Order Delivery Method)
Answer: A
Explanation:
Explanation
The type of relationship that exists between FulfillmentOrder and Order Delivery Method is Lookup (Order Delivery Method). A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. In this case, a FulfillmentOrder has a Lookup field named Order Delivery Method that references an Order Delivery Method record. An Order Delivery Method is a record that represents a delivery option for fulfilling orders, such as standard shipping, express shipping, in-store pickup, etc. An Order Delivery Method can have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Order Delivery Method. Verified References:
https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5https://help.salesforce.com/s/art
NEW QUESTION # 35
A company's Salesforce org has high-scale orders enabled. During a flash sale, a customer service representative needs to service an order but it shows as a Pending Order Summary in Salesforce.
What should the customer service representative do?
- A. Use the Create Order Summary action on the Order records actions menu
- B. Import the Order from the associated Account page
- C. Manually create the Order Summary record
- D. The customer service representative has to wait until the Order Summary is created
Answer: D
Explanation:
Explanation
The best thing for the customer service representative to do in this situation is to wait until the Order Summary is created. An Order Summary is a record that represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary is created after an order is ingested into Order Management, and it triggers various flows and processes for order fulfillment and payment processing. A Pending Order Summary is a temporary record that indicates that an order has been received but not yet processed by Order Management. A customer service representative cannot service an order until it has an Order Summary record. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
NEW QUESTION # 36
Where should a service agent go first to view process exceptions related to a specific Order?
- A. Change order Record -Related Tab
- B. Order Summary Record - Related Tab
- C. Order Record - Details Tab
- D. Order Record - Process Exception Details Tab
Answer: D
Explanation:
Explanation
The best place for a service agent to go first to view process exceptions related to a specific Order is the Order Record - Process Exception Details Tab. This tab shows a list of process exceptions that occurred during the order lifecycle, such as errors in payment authorization, inventory allocation, fulfillment location assignment, etc. The service agent can use this tab to identify and resolve the issues that affect the order processing.
Verified
References:https://help.salesforce.com/s/articleView?id=sf.om_process_exception_details.htm&type=5
NEW QUESTION # 37
What is the required amount of test code coverage when deploying an Apex class?
- A. 0.65
- B. 0.55
- C. 0.85
- D. 0.75
Answer: D
Explanation:
The required amount of test code coverage when deploying an Apex class is 75%. This means that at least 75% of the Apex code must be covered by unit tests, and all of those tests must complete successfully. Verified Reference: https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_deploying_ant_deploy.htm
NEW QUESTION # 38
Which practice should an admin consider when working with the Ensure Funds Async action?
- A. The Invoice ID should be logged before passing it to the Ensure Funds Async action
- B. The invoice object should be cloned to a custom object before calling the action
- C. The invoice object should be logged and cloned to a custom object before calling the action
- D. The invoice ID should be assigned somewhere in the flow before calling the action
Answer: D
Explanation:
The Ensure Funds Async action requires the invoice ID as an input parameter. The action checks if there are enough funds available for the invoice and updates the invoice status accordingly. The invoice ID should be assigned somewhere in the flow before calling the action, otherwise the action will fail. Reference: Salesforce Payments and Order Management
NEW QUESTION # 39
An administrator is looking for payment information about a returned item on an Order Summary. Which object should the administrator look at?
- A. Return
- B. Credit Memo
- C. Return Order Summary
- D. Invoice
Answer: B
Explanation:
The object that the administrator should look at to find payment information about a returned item on an Order Summary is Credit Memo. A Credit Memo is a record that represents a refund or credit issued to a customer for a returned item. A Credit Memo has a lookup relationship to both Order Summary and Return Order objects, and it contains information such as the credit amount, status, payment method, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5
NEW QUESTION # 40
What can an administrator use to control what inventory is exposed on specific selling channels?
- A. Selling Channel Status
- B. Product Eligibility Flag
- C. Selling Channel Flag
- D. Product Filter Status
Answer: B
Explanation:
The Product Eligibility Flag is a custom field on the Product object that indicates whether a product is eligible for a specific selling channel. An administrator can use this field to control what inventory is exposed on different channels, such as web, mobile, or store. For example, if a product has the Product Eligibility Flag set to Web Only, it will not be available for other channels. Reference: Order Management Objects, [Product Eligibility Flag]
NEW QUESTION # 41
What are two reasons for using Flows instead of Apex code?
- A. Flows can be triggered by undelete events
- B. Flows can be modified and created without a developer
- C. Flows provide a visual debug process
- D. Flows have better performance options for large batches of records
Answer: B,C
Explanation:
Two reasons for using Flows instead of Apex code are:
Flows can be modified and created without a developer. Flows are declarative tools that allow administrators to build complex business logic using clicks instead of code. Flows do not require any programming skills or knowledge, and they can be easily modified and maintained by administrators.
Flows provide a visual debug process. Flows have a built-in debugger that allows administrators to test and troubleshoot their flows in a graphical interface. The debugger shows the flow execution path, the values of variables and sObject fields, and any errors or warnings that occur in the flow.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5
NEW QUESTION # 42
How can an administrator allow an org to publish a change set to another org?
- A. In the source org: open Deployment settings, Select the environments to publish to and Move them to the enabled list
- B. In the source org: Open Publish Settings, Select the checkbox next to the environment to publish to and Click Save
- C. In the target org: Open Deployment Settings, Select the environments to allow publishing from and Move them to the Enabled list
- D. In the target org: Open Deployment Settings, Click Edit next to the source org. Select Allow Inbound Changes and Click Save
Answer: C
Explanation:
The correct way for an administrator to allow an org to publish a change set to another org is to open Deployment Settings in the target org, select the environments to allow publishing from and move them to the Enabled list. This creates a deployment connection between the source org and the target org, which allows the source org to upload change sets to the target org. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.changesets_create_outbound.htm&type=5
NEW QUESTION # 43
What type of relationship exists between FulfillmentOrder and Order Delivery Method?
- A. Lookup (Order Delivery Method)
- B. One-to-One Lookup (Location) FulfillmentFrom LocationId
- C. Junction (Many to Many)
- D. Master-Detail (Order Delivery Method)
Answer: A
Explanation:
The type of relationship that exists between FulfillmentOrder and Order Delivery Method is Lookup (Order Delivery Method). A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. In this case, a FulfillmentOrder has a Lookup field named Order Delivery Method that references an Order Delivery Method record. An Order Delivery Method is a record that represents a delivery option for fulfilling orders, such as standard shipping, express shipping, in-store pickup, etc. An Order Delivery Method can have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Order Delivery Method. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_order_delivery_method.htm&type=5
NEW QUESTION # 44
Which two APIs can an admin suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management?
- A. REST APIs
- B. Bulk APIs
- C. Streaming APIs
- D. Connect APIs
Answer: A,D
Explanation:
Explanation
Two APIs that an admin can suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management are:
Connect APIs. These are RESTful APIs that expose resources in Order Management, such as orders, payments, shipments, etc. They allow customers to perform CRUD (create, read, update, delete) operations on these resources from external systems, such as B2C Commerce.
REST APIs. These are HTTP-based APIs that enable developers to access data in Order Management using standard HTTP methods, such as GET, POST, PUT, PATCH, and DELETE. They allow customers to interact with Order Management resources using JSON or XML formats.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_connect_api.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_rest_api.htm&type=5
NEW QUESTION # 45
For what use case would an administrator enable Person Accounts during Order Management setup?
- A. Connecting to an external ERP system
- B. Person Accounts are always enabled for Order Management
- C. Connecting Order Management to B2B Commerce
- D. Connecting Order Management to B2C Commerce
Answer: D
Explanation:
An administrator would enable Person Accounts during Order Management setup for the use case of connecting Order Management to B2C Commerce. B2C Commerce is a cloud-based platform that enables businesses to create and manage online storefronts for consumers. B2C Commerce uses Person Accounts to represent individual shoppers who place orders on the storefronts. Person Accounts are a type of account that combines account and contact information into a single record. To connect Order Management to B2C Commerce, an administrator needs to enable Person Accounts in Order Management and install the B2C Commerce Integration package from AppExchange. Reference: B2C Commerce Integration, [Person Accounts]
NEW QUESTION # 46
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