Get Latest [Feb-2024] Conduct effective penetration tests using ActualPDF FSL-201
Penetration testers simulate FSL-201 exam PDF
Obtaining the Salesforce FSL-201 certification can lead to many career opportunities. It can help individuals to stand out in the job market and increase their chances of getting hired. Salesforce - Implementing Field Service Lightning certification also provides individuals with the skills and knowledge needed to implement Field Service Lightning solutions for their organizations, thereby increasing their value to their organization.
NEW QUESTION # 69
Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing
the standard Salesforce Field Service Data Model?
- A. Create Custom Object records, each with its own child Service Appointment.
- B. Create multiple Service Appointments, each with its own child task records.
- C. Create Work Order Line Items, each with its own child Service Appointment.
- D. Create multiple Service Appointments, each with its own child Work Order Line Item.
Answer: C
Explanation:
This option allows tracking individual tasks completed as work order line items, including parts consumed and pricing details, and scheduling one or multiple tasks to different technicians as needed using service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 70
universal container UC services customers in multiple time zones. UC
Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this?
- A. Set the dispatch console to display in territory time zone in the field service settings
- B. Set the dispatch console to display in the user time zone in field service settings
- C. Create the formula to calculate the time zone offset from the user to territory time zone
- D. Configure the dispatcher user time zone to the same as territories they manage
Answer: A
NEW QUESTION # 71
Northern Trail Outfitters needs to send order and line items directly to an existing finance application webservice when an order if fulfilled. It is critical that eac order reach the finance application exactly once for accurate invoicing.
What solution should an architect propose?
- A. Outbound Messaging, which will automatically handle error retries to the service.
- B. Button press invokes synchronous callout, with user handling retries in case of error
- C. Trigger makes @future Apex method, with custom error handling process.
- D. Trigger invokes Queueable Apex method, with custom error handling process.
Answer: D
NEW QUESTION # 72
Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers
- A. Auto-generated scheduled Service Appointments will be shared with resources.
- B. The Service Appointment's parent record can be shared with the assigned resource.
- C. Make the dispatcher the assigned resource on the Service Appointments.
- D. A Service Appointment can be shared by clicking Sharing on the record.
Answer: C,D
NEW QUESTION # 73
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
- A. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- B. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
- C. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
- D. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
Answer: A,B
Explanation:
Work Order Line Items can be used to link to specific Assets within an Asset Hierarchy that represents a Bill of Materials (BoM). Work Order Line Items can also be used to create a hierarchy of tasks that need to be performed in a sequence. Standard Reports do not show Parent and Root Work Order Line Items within Work Orders by Customer. Work Order Line Items do not automatically inherit the hierarchy of Assets attached to Work Order. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_item_hierarchy.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_reports_dashboards.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 74
The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potential appointment time slots?
- A. Candidates action
- B. Dispatch console
- C. Bulk dispatch action
- D. Book appointment action
Answer: D
Explanation:
The book appointment action is used to schedule a service appointment based on service objectives and resource availability. The action displays a list of potential time slots with service objective scores for each slot. The higher the score, the better the slot meets the service objectives.
NEW QUESTION # 75
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?
- A. Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
- B. Create a custom text field to capture the customer's signature on Salesforce mobile app.
- C. Create an Approval Process from the Service Appointment for the customer's Authorization.
- D. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
Answer: D
NEW QUESTION # 76
Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to the existing status flow.
Which two configurations should the Consultant set up to meet this requirement?
Choose ? answers
- A. Add new status to Status Transitions.
- B. Add new Status to the Case.
- C. Add new Status to the Service Appointment.
- D. Add the Status Transitions to the Technicians' Profile.
Answer: A,C
Explanation:
hese two configurations allow adding a new status to the existing status flow for Service Appointments, and defining which statuses can transition to or from the new status. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions.htm&type=5
NEW QUESTION # 77
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
- A. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
- B. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
- C. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- D. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
Answer: A,C
NEW QUESTION # 78
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
- A. FSL Resource License
- B. FSL Agent License
- C. FSL Admin License
- D. FSL Dispatcher License
Answer: B
Explanation:
This option allows booking appointments, creating work orders, and viewing work types and work rules, which are the tasks that call center agents are responsible for. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_permission_sets.htm&type=5
NEW QUESTION # 79
Universal containers (UC) sells shipping containers and container parts. UC wants to track each customer's container and associated parts for Florida servicing, sales, and reporting purposes.
Which solution should a consultant recommend to relate the parts to a customer's container?
- A. Create an asset hierarchy on the account with the container as the root asset and the parts as child assets.
- B. Add the container as a product on the account and the parts to a child product related list.
- C. Create a hierarchical relationship between the parent product container and child parts products.
- D. Add the container as an asset on the account and mark the parts internal assets.
Answer: A
NEW QUESTION # 80
Universal Containers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?
- A. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
- B. Create a custom mobile app that syncs articles based on Service Appointment assignments
- C. Use Work Types to assign associated Articles to Work Orders.
- D. Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
Answer: C
NEW QUESTION # 81
universal containers outsources 100 hours of weekly maintenance to an external contractor. Jobs are assigned to a contractor manager instead of individual external technicians. The contractor manager is in charge of updating service appointments and work orders upon completion.
How should a consultant implement the requirement?
- A. Set the individual technicians as capacity-based service resources.
- B. Set the contractor manager as a capacity-based service resource.
- C. Create the individual technicians as service crew members.
- D. Create the contractor manager as a crew service resource.
Answer: B
NEW QUESTION # 82
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians' view?
- A. Mini-Page Layouts
- B. Visualforce Pages
- C. Page Layouts
- D. Field Sets
Answer: D
Explanation:
Field Sets allow controlling which fields are displayed on the Work Order and Service Appointment cards in the Salesforce Field Service mobile app. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_fields.htm&type=5
NEW QUESTION # 83
A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?
- A. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
- B. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
- C. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
- D. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
Answer: B
Explanation:
A Service Appointment with a single Work Order with Work Order Line Items for each Asset allows servicing multiple Assets at a customer site during a single visit with minimal impact for the customer and consolidated work for the Technician[28. Creating and scheduling independent Work Orders for each Asset, each with a Service Appointment, would create unnecessary complexity and duplication. Creating designated Time Slots to ensure appropriate time is held to accommodate these types of visits would not address the requirement of servicing multiple Assets. Creating a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment, would create redundant service appointments for the same visit. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 84
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
- A. FSL Resource License
- B. FSL Agent License
- C. FSL Admin License
- D. FSL Dispatcher License
Answer: B
NEW QUESTION # 85
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers
- A. Review Service Appointment automation.
- B. Verify the Dispatcher ran the Service Appointment data job.
- C. Confirm the Technician's mobile device is online.
- D. Investigate the Work Order lifecycle.
Answer: A,C
Explanation:
These two troubleshooting steps should be taken to resolve the issue, as they could explain why the service appointment status is not updated correctly on the console. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_troubleshooting.htm&type=5
NEW QUESTION # 86
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers
- A. Quantity and unit of measure are required when adding a required product
- B. Required product must be added to both work order and all work order line items
- C. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
- D. Work type can be configured to include required products on the work order and work order line item
Answer: C,D
NEW QUESTION # 87
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?
- A. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.
- B. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.
- C. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.
- D. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.
Answer: B
NEW QUESTION # 88
Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?
- A. Utilize the standard Salesforce Price Book.
- B. Utilize multiple country-specific Price Books.
- C. Utilize country-specific Price Book Entries.
- D. Utilize Standard Global Service Price Book Entries.
Answer: A
NEW QUESTION # 89
universal container UC wants to create a new scheduling policy that takes into account the technician assigned to customers account and then considers a resource from the customer group of preferred technician UC also wants to consider only technician with 50 miles of schedule work Which two items should a consultant include in the scheduling policy to meet this?
requirement?
- A. Maximize travel from home and working territories
- B. Required resources and maximum travel from home
- C. Minimize travel service objectives and resources priority services objectives
- D. Minimize travel service objective and preferred resource services objectives
Answer: A,D
NEW QUESTION # 90
Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?
- A. Use an ERP to manage the BoM.
- B. Use Products and add to an Order.
- C. Use a custom object to model the BoM.
- D. Use Assets and define a hierarchy.
Answer: A
NEW QUESTION # 91
Northern Trail Outfitters and its subsidiaries use Sates Cloud and Marketing Cloud to send customers frequent email communications of new products and updates on their portfolios. They have noticed the messages and branding being sent varies greatly and would like to create a better customer experience.
What extension product should be considered to unify the messaging and branding of these communications while still allowing personalization and timing of campaigns?
- A. Einstein Content Selection
- B. Distributed Marketing
- C. Distributed Sending
- D. Marketing dOIld Connect
Answer: B
NEW QUESTION # 92
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer
- A. Select the relevant work types for each resource.
- B. Create multiple work order line items per service.
- C. Assign the appropriate skills to resources.
- D. Use work types with required skills.
Answer: C,D
NEW QUESTION # 93
An architect recommended using Apex code to make callouts to an external system to process insurance quote.
What should the integration architect consider to make sure this is the right option for the integration?
- A. The maximum number of parallel Apex callouts in a single continuation.
- B. The maximum callouts in a single Apex transaction.
- C. The limit of pending operations in the same transaction.
- D. The limit on long-running requests (total execution time).
Answer: C
NEW QUESTION # 94
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Tested Material Used To FSL-201 Test Engine: https://www.actualpdf.com/FSL-201_exam-dumps.html
Steps Necessary To Pass The FSL-201 Exam: https://drive.google.com/open?id=1wCcebgpqGWmRBkT09QQLYyCeb6fBW5v8
