2025 Realistic Verified VERISME exam dumps Q&As - VERISME Free Update
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NEW QUESTION # 11
How can organizational culture best be described?
- A. It is a reflection of the ethnicity of management and owners within an organization.
- B. It is a collection of, and interaction between, the values, systems, symbols, assumptions, beliefs and habits of an organization.
- C. It is a collection of common practices based on the backgrounds of all employees within an organization.
- D. It is a culture that is exclusively defined by the leadership of an organization.
Answer: B
NEW QUESTION # 12
Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?
- A. Knowing social media and what people or situations can influence us
- B. Social awareness and relationship management
- C. Joining social groups and actively communicating with them
- D. Social content management and using social techniques
Answer: B
NEW QUESTION # 13
What is the main reason VeriSM re-defines traditional service management?
- A. VeriSM regards the entire organization as the service provider with capabilities that work together.
- B. VeriSM focuses on the big picture and does not provide practices for specific organizations.
- C. VeriSM divides service management within an organization into separate entities so all entities can work autonomously.
- D. VeriSM incorporates new technologies and therefore helps IT departments with digital transformation.
Answer: A
NEW QUESTION # 14
Following the deployment of a new product or service, the service provider will provide ongoing support in its use to consumers.
Which element of the VeriSM model describes this provision of support?
- A. Provide
- B. Define
- C. Produce
- D. Respond
Answer: D
NEW QUESTION # 15
What activity is part of the Provide stage?
- A. Improve
- B. Test
- C. Build
- D. Design
Answer: A
NEW QUESTION # 16
What is the third layer between consumer and provider in Service and Integration Management (SIAM)?
- A. Service installer
- B. Service manager
- C. Service advocate
- D. Service integrator
Answer: D
NEW QUESTION # 17
How does DevOps advance service management practices?
- A. DevOps sets up the principles for service management practices.
- B. DevOps should be used only to develop new products and services.
- C. DevOps advances service management practices by shifting them to the left, making them leaner.
- D. DevOps was established later than service management and therefore does not advance service management practices
Answer: C
NEW QUESTION # 18
Which element of the VeriSM model defines the management activities or practices necessary to meet the governance requirements by providing guardrails or boundaries?
- A. Management Mesh
- B. Service management principles
- C. Define
- D. Produce
Answer: B
NEW QUESTION # 19
How does continuous delivery positively impact change control processes?
- A. It impacts the processes through delivering more information.
- B. It impacts the processes through less rigorous change control.
- C. It does not impact the change control processes.
- D. It impacts the processes through automated testing facilities.
Answer: D
NEW QUESTION # 20
There is a challenge that teams may operate in silos.
What is a recommendation that management should do to overcome this challenge?
- A. Share information on the organization's strategies
- B. Implement one-on-one meetings between team members
- C. Reward teams who achieve their goals ahead of target
- D. Provide team-building activities for each team
Answer: A
NEW QUESTION # 21
What is an objective of the Define stage in the VeriSM model?
- A. To ensure the product or service is available for consumption
- B. To take the service blueprint and perform build, test and implement activities under change control
- C. To react to service issues, inquiries and requests from the consumer
- D. To address activities and supporting outcomes that relate to the design of a product or service
Answer: D
NEW QUESTION # 22
What is the advantage of Robotic Process Automation (RPA) in service management processes?
- A. RPA increases the quality of the produced products as it automates tasks.
- B. RPA helps in enabling employees to perform more complex tasks.
- C. RPA automates tasks and therefore will always reduce headcount.
- D. RPA is a manufacturing technique which cannot be used effectively in service management.
Answer: B
NEW QUESTION # 23
Shift Left is an approach which sees solution development, delivery and support pushed to earlier stages in their lifecycle and so gains efficiencies, cost savings and improved customer focus.
Which activity is not a feature of Shift Left?
- A. Auto-correction of operational issues after they have occurred
- B. Auto-detection of potential operational issues before they occur
- C. Automatic incident referral to second line support
- D. Self service incident diagnosis
Answer: C
NEW QUESTION # 24
The Define stage of the VeriSM model produces a definition of what good service looks like.
During which process does this activity take place?
- A. Create the solution
- B. Create the service blueprint
- C. Define consumer needs
- D. Gather requirements
Answer: D
NEW QUESTION # 25
New technology has led to changes within organizations.
Which is one of these changes?
- A. Services are driven by stable management practices which discourage technology innovation.
- B. Services that rely on traditional rigid management approaches are preferable to organizations.
- C. Services can be delivered from anywhere to anywhere.
- D. Services now undergo a more rigid functional change approach within organizations.
Answer: C
NEW QUESTION # 26
What is the best description of shadow behavior?
- A. A junior observing a senior by doing job-shadowing and learning on-the-job
- B. Creating a tribal system where team members are overshadowed by others
- C. Implementing systems or solutions without explicit organizational approval
- D. IT service provisioning being so good that consumers are unaware of IT
Answer: B,C
NEW QUESTION # 27
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