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Apple Apple-Device-Support Exam Overview:
| Certification Vendor: | Apple |
|---|---|
| Exam Name: | Apple Device Support Exam |
| Exam Number: | SUP-2024-ENU (commonly referenced Apple Device Support Exam) |
| Exam Format: | Multiple-choice single select, Multiple-choice multiple select |
| Related Certifications: | Apple Certified Support Professional Apple Deployment and Management |
| Available Languages: | English, Additional localized languages (varies by region) |
| Certificate Validity Period: | Typically 2–3 years (varies by Apple certification policy updates) |
| Real Exam Qty: | Approximately 80 scored questions |
| Exam Price: | Varies by region (typically ~USD 149, subject to Pearson VUE pricing) |
| Exam Duration: | 120 minutes |
| Passing Score: | 75% |
| Recommended Training: | Apple Training Resources Apple Device Support Training Course |
| Exam Registration: | Apple Training and Certification Apple Certification Exams Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored (Pearson VUE OnVUE) or authorized test center |
| Pre Condition: | No formal prerequisites required; basic familiarity with Apple devices recommended |
| Official Syllabus URL: | https://training.apple.com |
Apple Apple-Device-Support Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Privacy | - Find My and Activation Lock - Managed Apple IDs vs personal Apple IDs - FileVault and device encryption |
| Topic 2: Device Management (Enterprise) | - Configuration profiles and deployment workflows - MDM fundamentals - Apple Configurator usage |
| Topic 3: Device Setup and Configuration | - Device enrollment and management basics - Apple ID and iCloud configuration - Initial device setup (iPhone, iPad, Mac) |
| Topic 4: Networking and Connectivity | - Wi-Fi and cellular connectivity issues - VPN and enterprise network configuration |
| Topic 5: Troubleshooting and Diagnostics | - iOS/iPadOS/macOS troubleshooting workflows - System diagnostics and logs - Recovery and restore procedures |
Apple Apple-Device-Support Exam: What Candidates Want to Know
Apple Device Support is an official Apple certification exam, registered under the code Apple-Device-Support. Passing it awards the Apple Certified Support Professional certification, a credential at the Professional level. It also connects to Apple Deployment and Management, Apple Certified Support Professional. The exam is demanding by design, and that difficulty is precisely what makes the credential meaningful for career development.
The Apple Device Support exam presents Approximately 80 scored questions questions within 120 minutes. That is a brisk pace, and the candidates who handle it best are the ones who rehearsed it. Use the ActualPDF engine for full timed simulations, practice flagging and returning, and arrive on exam day with a pacing strategy already proven.
Passing Apple Device Support takes 75%, and official registration costs Varies by region (typically ~USD 149, subject to Pearson VUE pricing). Retakes bill the full Varies by region (typically ~USD 149, subject to Pearson VUE pricing) again, so preparation is the least expensive insurance available. Let your ActualPDF practice scores guide the timing: book when you clear the requirement consistently, not occasionally.
No formal prerequisites required; basic familiarity with Apple devices recommended
Policies get revised, so confirm the current requirements before you register on the official exam page.
Apple Device Support registration is handled through the official channels below.
For scheduling purposes: the exam is delivered Online proctored (Pearson VUE OnVUE) or authorized test center.
Yes, Apple recommends the following training for Apple Device Support candidates.
Complement any training with the 218 practice questions in the ActualPDF Apple-Device-Support package, because repeated application is what turns course knowledge into a passing score.
Yes. ActualPDF offers a free demo of the Apple Device Support questions, so you can verify the quality personally before purchasing. Your purchase then includes a one-year service warranty: updates are free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your money is protected by a 100% money-back guarantee with defined conditions. Take the Apple Device Support exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead wait for the update version or change to other exam material: exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, online 7/24 even on official holidays. Installation is unlimited across your computers.
Apple Device Support is organized into 5 official domains. The most heavily weighted are Networking and Connectivity, Device Setup and Configuration, and Security and Privacy. The full breakdown appears above on this page; study the weightings and your preparation priorities set themselves.
Apple Device Support Sample Questions:
Question 1
Scenario
You configured a VPN server that supports the L2TP over IPSec protocol. You would like to add the VPN configuration to your Mac.
Which action menu option should you use to manually configure VPN in Network settings?
A. Add Service
B. Manage Virtual Interfaces
C. Add VPN Configuration
D. Set Service Order
Question 2
Where can you enable the FileVault key on MacOS?
Question 3
Which type of account does an organization create for a user in Apple Business Manager or Apple School Manager?
A. Managed Apple Account
B. Personal Apple Account
C. Secure Apple Account
D. Business Apple Account
Question 4
Which setting should you check to find out if ACME manages her iPhone?
A. General > Software Update
B. Privacy & Security > Device Management
C. General > Profile & Device Management
D. General > VPN & Device Management
E. Control Center > Device Profile
Question 5
How does a private Wi-Fi address help keep your privacy?
A. It prohibits non-App Store applications from providing location-based suggestions.
B. It generates a new MAC address for each network you connect to.
C. It restricts MAC addresses to prevent unauthorized devices from connecting to your network.
D. It requires that applications request access before being allowed to send traffic on the network.
Solutions:
| Question 1 Answer: C | Question 2 Answer: Only visible for members | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: B |
