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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Channel and Collaboration Management | - Messaging and collaboration features - Channel structure and governance |
| Topic 2: Troubleshooting and Support | - Admin tools and diagnostic capabilities - Common workspace issues resolution |
| Topic 3: Integrations and App Management | - Slack app installation and management - Salesforce and third-party integrations |
| Topic 4: Workspace Administration | - Slack workspace setup and configuration - User provisioning and identity management |
| Topic 5: Security and Compliance | - Data retention and compliance settings - Authentication and access controls |
Salesforce Certified Slack Administrator Sample Questions:
1. You're a Workspace Admin for a workspace where members are working on three specific projects.
When members create new channels, you want to ensure it's clear which project the new channel is associated with.
What is the best way to do so?
A) Create a spreadsheet that maps each channel to its project, and pin it to the #general channel.
B) Create a naming convention for each of the three projects, and add them as default channel naming prefixes.
C) Install an app from the Slack app directory that automatically updates channel topics based on predefined criteria.
D) Ask members to include the project name in the channel description upon channel creation.
2. Camdin is a Workspace Owner whose last day with the company is Friday, April 1st. Cortez, a fellow Workspace Owner, plans to deactivate Camdin's account at the end of that day.
What will happen?
A) Cortez will not be able to deactivate Camdin's account; only the Primary Owner can deactivate a Workspace Owner.
B) The account will be deactivated; Camdin will be signed out immediately and will not be able to log back in.
C) The account will change to "Inactive"; after 72 hours, Camdin will lose access to Slack.
D) Cortez will not be able to deactivate the account; he will need to ask a Workspace Admin to deactivate it for him.
3. You're an Org Owner at a company that doesn't allow members to manage any Slack Connect permissions. A member reaches out with a concern: they sent a Slack Connect channel invitation to the wrong external company. The invitation was approved automatically.
What should you tell the requestor? (Select the best answer.)
A) Channel history will not be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.
B) All channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.
C) The requestor can choose how much channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.
D) All channel history will be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.
4. You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user asks to access channel history from more than 18 months ago, but the retention policy was set at one year.
Will it be possible for you to recover the data?
(Select the best answer.)
A) Yes, because Slack's disaster recovery policy and business continuity plan provide backups that organizations on the Slack Pro plan can access upon request from Org Admins.
B) No, because customer data is removed immediately upon expiration of message retention. Slack deletes all information from production systems at that time.
C) Yes, because Slack employs multi-factor authentication for all administrative access to systems. Slack can access channel history upon request from Org Admins.
D) No, because this company is in a territory affected by GDPR. Slack is legally not allowed to provide this data after the retention date has passed.
5. As the Org Admin of a large corporation, you've received many requests from external users connected via Slack Connect.
Which TWO actions can you take within the External People Management dashboard?
(Choose 2 answers.)
A) View all external people connected to your org and the Slack Connect channels they belong to.
B) View all Slack Connect invitations.
C) Remove external members from Slack Connect channels when they were invited with "Can post & invite" permissions.
D) Remove external members from Slack Connect channels when they were invited with "Can only post" permissions.
E) Approve or deny Slack Connect requests.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A,C |
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