PDF Version DemoThree versions, one decision: the Peoplecert ITIL Foundation (Version 5) package from ActualPDF comes as a budget-friendly printable PDF, a Windows software engine that flags your mistakes for re-practice, and an online version for any operating system. All carry the same 143 ITILFNDv5 questions.
Peoplecert ITILFNDv5 Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL® Foundation (Version 5) Examination |
| Exam Number: | ITILFNDv5 |
| Related Certifications: | ITIL® Version 5 Advanced Level Certifications ITIL® Foundation Bridge (Version 5) |
| Real Exam Qty: | 40 |
| Available Languages: | Polish, Spanish, Portuguese (Brazil), Japanese, French, Chinese, English, Italian, German |
| Exam Format: | Multiple choice, Single correct answer, Closed book |
| Certificate Validity Period: | 3 years |
| Exam Price: | From US$690.00 |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26 out of 40 questions) |
| Recommended Training: | PeopleCert Official Training Materials |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites; recommended for anyone entering service management, IT, or digital roles; prerequisite for ITIL Version 5 advanced certifications |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Digital Product and Service Management Concepts | 18% | - Value co-creation and stakeholder collaboration - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Service relationships: provider, consumer, partners |
| ITIL Management Practices | 28% | - Technical Management Practices
|
| Product and Service Lifecycle | 17% | - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire - Iterative and flexible application |
| Four Dimensions of Product and Service Management | 17% | - Organizations and People - Holistic approach and interdependencies - Information and Technology - Value Streams and Processes - Partners and Suppliers |
| ITIL Value System | 20% | - Service Value Chain activities - Governance - Management Practices overview - Guiding Principles (7 principles and application) - Continual improvement |
Questions and Answers About Peoplecert ITIL Foundation (Version 5)
Peoplecert ITIL Foundation (Version 5) is an official PeopleCert exam, listed under exam code ITILFNDv5. A passing result earns you the ITIL Foundation (Version 5) certification at the Associate / Foundation level. It also ties into ITIL® Version 5 Advanced Level Certifications, ITIL® Foundation Bridge (Version 5), extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
Expect 40 questions inside 60 minutes on the Peoplecert ITIL Foundation (Version 5) exam. That pace punishes hesitation, so rehearse it: the ActualPDF software engine simulates the real exam scene, reminds you of the questions you got wrong, and pushes you to re-practice them until the clock stops being your enemy.
Passing Peoplecert ITIL Foundation (Version 5) requires 65% (26 out of 40 questions), and the official registration fee is From US$690.00. Retakes charge the full From US$690.00 again, which is why experienced candidates treat preparation as the cheaper exam fee. Verify your readiness with repeated ActualPDF practice scores above the requirement before you commit to a date.
No formal prerequisites; recommended for anyone entering service management, IT, or digital roles; prerequisite for ITIL Version 5 advanced certifications
Requirements evolve, so confirm the current conditions before registering on the official exam page.
Registration for Peoplecert ITIL Foundation (Version 5) goes through the official channels listed here.
When you schedule, note that the exam is delivered Online proctored exam or onsite at authorized test centers.
PeopleCert recommends the following training for Peoplecert ITIL Foundation (Version 5) candidates.
Follow any course with the 143 practice questions in the ActualPDF ITILFNDv5 package; the software engine will even remind you which mistakes need another round.
Yes. ActualPDF provides a free download demo of the Peoplecert ITIL Foundation (Version 5) material, so you can check the content before choosing a version. After purchase, a one-year warranty covers you: the latest version is sent to you as it releases, free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your purchase is covered by a 100% money-back guarantee with clear conditions. Take the Peoplecert ITIL Foundation (Version 5) exam within 60 days of purchase; if you fail, provide your unqualified result by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the full refund is processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are not covered. Alternatively, exchange for two other exam products of equal value, free, or wait for updates while keeping your original product's update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, which works 7/24 and normally replies within two hours. Installation is unlimited across your computers.
The Peoplecert ITIL Foundation (Version 5) syllabus spans 5 domains, led by ITIL Value System (20%), Product and Service Lifecycle (17%), and ITIL Management Practices (28%). The complete topic list is published above; candidates who study the map first rarely get lost later.
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Which of the following describes a management practice?
- A. A visual representation of how an organization co-creates value with stakeholders
- B. A set of organizational resources and capabilities designed to perform work or accomplish an objective
- C. A set of interconnected activities that an organization performs to create and deliver products
- D. A series of steps that an organization uses to create and deliver products
Correct Answer: B 🗳️
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Which of the following is TRUE about value co-creation?
- A. Value is defined and consumed by a service provider
- B. Value is created jointly through interactions between service providers and service consumers
- C. value is created independently of service relationships
- D. Value is created only by the service provider and delivered to the consumer
Correct Answer: B 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
Which metric is MOST appropriate for assessing the success of the 'build' value chain activity?
- A. Percentage of service requests fulfilled on first contact
- B. Customer satisfaction score after service delivery
- C. Quality of the product solutions
- D. Number of incidents resolved within agreed targets
Correct Answer: C 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
Which activity focuses on securing and allocating necessary resources efficiently?
- A. Deliver
- B. Build
- C. Discover
- D. Acquire
Correct Answer: D 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
Which dimension of product and service management addresses data and technologies used in digital product and services?
- A. Information and technology
- B. Value streams and processes
- C. Partners and suppliers
- D. Organizations and people
Correct Answer: A 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
