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Peoplecert ITIL-4-CDS Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Specialist: Create, Deliver and Support (CDS) |
| Exam Number: | ITIL-4-CDS |
| Exam Price: | Varies by region (~USD 250–500) |
| Passing Score: | 70% (28/40) |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | 3 years (renewal required via PeopleCert CPD / Continuous Professional Development) |
| Exam Format: | Scenario-based questions, Multiple-choice questions |
| Exam Duration: | 90 minutes |
| Available Languages: | English, Multiple local languages via PeopleCert delivery platform |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Managing Professional |
| Recommended Training: | ITIL 4 CDS Official Training (PeopleCert) |
| Exam Registration: | PeopleCert Official Exam Registration |
| Sample Questions: |  |
| Exam Way: | Available via online proctored exam or authorized test center. |
| Pre Condition: | ITIL 4 Foundation certification is required prior to attempting this exam. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-specialist-create-deliver-and-support |
Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITSM Practices in Create, Deliver and Support | - Change Enablement
|
| Topic 2: Organizational Structure and Service Value System | - ITIL Service Value System (SVS)
|
| Topic 3: Value Streams and Service Delivery | - Workflow optimization
|
| Topic 4: Team Collaboration and Shift-Left Approach | - Collaborative practices
|
| Topic 5: Service Performance and Measurement | - Continual improvement
|
ITIL-4-CDS Exam FAQ: Before You Book Your Seat
Peoplecert ITIL 4 Specialist: Create, Deliver and Support is an official PeopleCert exam, listed under exam code ITIL-4-CDS. A passing result earns you the ITIL 4 Specialist: Create, Deliver and Support certification at the Specialist level. It also ties into ITIL 4 Foundation, ITIL 4 Managing Professional, extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
Expect 40 questions inside 90 minutes on the Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam. That pace punishes hesitation, so rehearse it: the ActualPDF software engine simulates the real exam scene, reminds you of the questions you got wrong, and pushes you to re-practice them until the clock stops being your enemy.
Passing Peoplecert ITIL 4 Specialist: Create, Deliver and Support requires 70% (28/40), and the official registration fee is Varies by region (~USD 250–500). Retakes charge the full Varies by region (~USD 250–500) again, which is why experienced candidates treat preparation as the cheaper exam fee. Verify your readiness with repeated ActualPDF practice scores above the requirement before you commit to a date.
ITIL 4 Foundation certification is required prior to attempting this exam.
Requirements evolve, so confirm the current conditions before registering on the official exam page.
Registration for Peoplecert ITIL 4 Specialist: Create, Deliver and Support goes through the official channels listed here.
When you schedule, note that the exam is delivered Available via online proctored exam or authorized test center..
PeopleCert recommends the following training for Peoplecert ITIL 4 Specialist: Create, Deliver and Support candidates.
Follow any course with the 89 practice questions in the ActualPDF ITIL-4-CDS package; the software engine will even remind you which mistakes need another round.
Yes. ActualPDF provides a free download demo of the Peoplecert ITIL 4 Specialist: Create, Deliver and Support material, so you can check the content before choosing a version. After purchase, a one-year warranty covers you: the latest version is sent to you as it releases, free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your purchase is covered by a 100% money-back guarantee with clear conditions. Take the Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam within 60 days of purchase; if you fail, provide your unqualified result by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the full refund is processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are not covered. Alternatively, exchange for two other exam products of equal value, free, or wait for updates while keeping your original product's update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, which works 7/24 and normally replies within two hours. Installation is unlimited across your computers.
The Peoplecert ITIL 4 Specialist: Create, Deliver and Support syllabus spans 5 domains, led by Service Performance and Measurement, Team Collaboration and Shift-Left Approach, and Value Streams and Service Delivery. The complete topic list is published above; candidates who study the map first rarely get lost later.
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?
- A. Shortest item first
- B. Shift-left
- C. Robotic process automation
- D. Swarming
Correct Answer: B 🗳️
A global IT service provider is migrating several mission-critical legacy applications to a cloud- native platform while its support team struggles with a growing backlog of incident and service requests. Development, operations, and support each maintain separate work queues, resulting in duplicated effort, handover delays, and unclear task priorities. As the Service Delivery Lead, which ONE of the following actions would MOST effectively coordinate and prioritize work across all teams to ensure smooth migration and timely support?
- A. Establish a single, cross-functional Kanban board with work-in-progress (WIP) limits applied across development, operations, and support streamsright
- B. Conduct a detailed value stream mapping exercise to identify end-to-end process bottlenecks and handover delays
- C. Prioritize support tickets and migration tasks strictly according to their arrival time to ensure fairness
- D. Implement a RACI matrix for all migration and support activities to clarify roles, responsibilities, and approval authorities
Correct Answer: A 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
A technology firm has implemented a new ticketing system for managing customer support requests. However, the firm is facing challenges in effectively prioritizing and managing these tickets due to varying levels of urgency and complexity. Some high-priority issues are being delayed, while less critical requests are being addressed too soon, leading to customer dissatisfaction and inefficiencies in the workflow. How should the firm improve this situation?
- A. Develop a dynamic prioritization model that assesses the impact and urgency of each ticket
- B. Limit ticket submissions to reduce the workload on support staff
- C. Stop recording requests during exceptionally busy times
- D. Prioritize tickets based on the order of receipt
Correct Answer: A 🗳️
Which TWO ITIL 4 guiding principles should be applied to bridge deep-rooted cultural norms, diverse communication styles, and siloed mindsets within a distributed service value stream team? (Select TWO)
- A. Keep it simple and practical
- B. Collaborate and promote visibilityright
- C. Start where you are
- D. Think and work holisticallyright
- E. Focus on value
Correct Answer: B,D 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?
- A. Information models
- B. Artificial intelligence
- C. ITSM software
- D. Advanced analytics
Correct Answer: B 🗳️
