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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP BSM Solution Components | - Network Management - Application Performance Management - Business service monitoring capabilities - Systems Management |
| Business Service Management (BSM) Solution Concepts | - Understanding HP BSM value proposition - Business alignment and IT service management concepts |
| Selling HP BSM Solutions | - Identifying customer challenges and requirements - Positioning HP BSM solutions and benefits |
| Customer Engagement and Solution Discovery | - Creating business value discussions - Discovery questions and customer qualification |
HP Selling HP BSM Solutions Sample Questions:
1. Which key customer persona is most likely associated with and involved in Application Performance management?
A) Senior Project Manager
B) Chief Marketing Officer
C) Director of Operations
D) Quality Assurance Director
2. HP is the only vendor in the BSM market today that differentiates by providing a complete solution for predictive analytics. What is this solution called?
A) Software Intelligence Suite
B) Synchronization Intelligence Suite
C) SiteScope Intelligence Suite
D) Service Intelligence Suite
3. What is the most correct value proposition for HP Software's BSM Network Management Solution?
A) It consolidates performance and event data from heterogeneous architectures to reduce downtime, improve operations through greater system visibility, and lower costs due to improved efficiency.
B) It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
C) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
D) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.
4. Which Network Management business challenges do IT executives face that are solved through BSM? (Select two.)
A) reducing data center power consumption
B) providing better asset management tracking
C) monitoring security breaches more effectively
D) reducing costs through tool consolidation
E) meeting and reporting on compliance and regulatory requirements
5. What is the most correct value proposition for HP Software's BSM Systems Management Solution?
A) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.
B) It enables IT organizations to enhance network performance and availability while improving resource utilization and provide secure, compliant networks, while meeting SLAs and containing costs.
C) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
D) Itconsolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C,E | Question # 5 Answer: D |
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