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HP Introduction to Selling Servers, Storage, Networking and Services Sample Questions:

1. What are three types of care that HP Technology Services provides? (Select three.)

A) Simplified Care
B) Proactive Care
C) Foundation Care
D) Personalized Services
E) Lifecycle Event Services
F) Flexible Care

2. What is provided by HP Consulting Services?

A) Analyzing a partner's business relationship with the customer and recommending consultative services
B) Analyzing the customer's IT environment and developing IT infrastructure strategies
C) Analyzing the customer's contract and optimizing it to the customer's budget
D) Analyzing the customer's business strategies and offering improvements in marketing collateral

3. Which statement about types of care available from HP Technology Services is true?

A) HP Foundation care offers only hardware services while HP Core Services care offers hardware and software services.
B) HP Foundation care offers only reactive support while HP Proactive care offers reactive support and proactive support.
C) HP Reactive care offers only the standard warranty and on site services while HP Core Services care offers full solution support
D) HP BreakFix care offers only hardware repairs while HP Core Services care offers software and hardware support.

4. Your customer is entering an expansion phase of their IT infrastructure, after having successfully established a MicroServer/ProLiant ML300 base. Which additional HP products should you recommend to your customer?

A) HP ProLiant SL6500
B) HP ProLiant DL500/DL900 series
C) HP M220 wireless access point
D) HP ProLiant Z420 server

5. You believe your manufacturing customer is in the Business Expansion stage of the Just Right IT (JRIT) maturity model. Which value differentiator should you use to help position a server upgrade in their production facility?

A) 150 design innovations
B) 66% faster problem resolution
C) 2xVM density
D) Federated deduplication

Solutions: