IBM C2010-591 Actual PDF : Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3

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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs always have to be adjusted to match the customer's actual status.
B) KPIs are defined according to the IT customer requirements.
C) KPIs should always be measured by percentage.
D) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).

2. While performing the solution assurance review, what are the key areas that should be verified?

A) If the customer has certified personnel to administer the solution after it is deployed
B) If the customer has competitive products deployed
C) If the design includes IBM Tivoli Storage Manager to back up the solution components
D) If the design meets the functional, performance, and scalability requirements

3. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured actions
B) Badly configured processes
C) Badly configured workflows
D) Badly configured cron tasks

4. A customer wants to know about and manage the impact of changes to an individual server in their infrastructure. Which two products combined can provide the required functionality? (Choose two.)

A) IBM SmartCloud Control Desk
B) IBM Composite Application Manager
C) IBM Tivoli Endpoint Manager
D) IBM Tivoli Asset Discovery for Distributed
E) IBM Tivoli Application Dependency Discovery Manager

5. An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

A) Web Service Library
B) Inventory
C) Problems
D) Purchase Orders
E) Incidents
F) Solutions

Solutions: