PDF Version DemoPhone, tablet, laptop, desktop: the ActualPDF online version runs the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials simulation on any operating system, so 1z1-981 practice happens wherever you happen to be.
Oracle 1z1-981 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-981 |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Related Certifications: | Oracle Customer Experience Cloud Certification Oracle CX Cloud Service Certification |
| Certificate Validity Period: | Retired / No longer actively offered (historical Oracle certification) |
| Real Exam Qty: | 60-70 |
| Passing Score: | 65-70% |
| Exam Price: | USD 245 |
| Exam Format: | Multiple Choice, Multiple Response |
| Recommended Training: | Oracle CX Cloud Training |
| Exam Registration: | Oracle Certification Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or testing center (Oracle Testing Center / Pearson VUE depending on region and availability at time of offering) |
| Pre Condition: | No strict prerequisite officially required; recommended familiarity with Oracle CX Cloud Service and contact center operations. |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Routing and Work Distribution | - Routing rules and policies
|
| Topic 2: System Configuration and Administration | - Platform setup
|
| Topic 3: Integration and Extensibility | - External system integration
|
| Topic 4: Reporting and Analytics | - Historical reporting
|
| Topic 5: Cross-Channel Contact Center Fundamentals | - Contact center architecture and components
|
Oracle 1z1-981 Exam: FAQ for Serious Candidates
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials is an official Oracle exam, listed under exam code 1z1-981. A passing result earns you the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials certification at the Professional level. It also ties into Oracle CX Cloud Service Certification, Oracle Customer Experience Cloud Certification, extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
Expect 60-70 questions inside 120 minutes on the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials exam. That pace punishes hesitation, so rehearse it: the ActualPDF software engine simulates the real exam scene, reminds you of the questions you got wrong, and pushes you to re-practice them until the clock stops being your enemy.
Passing Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials requires 65-70%, and the official registration fee is USD 245. Retakes charge the full USD 245 again, which is why experienced candidates treat preparation as the cheaper exam fee. Verify your readiness with repeated ActualPDF practice scores above the requirement before you commit to a date.
No strict prerequisite officially required; recommended familiarity with Oracle CX Cloud Service and contact center operations.
Requirements evolve, so confirm the current conditions before registering on the official exam page.
Registration for Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials goes through the official channels listed here.
When you schedule, note that the exam is delivered Online proctored or testing center (Oracle Testing Center / Pearson VUE depending on region and availability at time of offering).
Oracle recommends the following training for Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials candidates.
Follow any course with the 73 practice questions in the ActualPDF 1z1-981 package; the software engine will even remind you which mistakes need another round.
Yes. ActualPDF provides a free download demo of the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials material, so you can check the content before choosing a version. After purchase, a one-year warranty covers you: the latest version is sent to you as it releases, free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your purchase is covered by a 100% money-back guarantee with clear conditions. Take the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials exam within 60 days of purchase; if you fail, provide your unqualified result by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the full refund is processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are not covered. Alternatively, exchange for two other exam products of equal value, free, or wait for updates while keeping your original product's update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, which works 7/24 and normally replies within two hours. Installation is unlimited across your computers.
The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials syllabus spans 5 domains, led by System Configuration and Administration, Reporting and Analytics, and Integration and Extensibility. The complete topic list is published above; candidates who study the map first rarely get lost later.
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
Question 1
How can you set a preference that is local to your machine?
A. By selecting File > Options
B. By selecting File > Settings
C. By selecting Navigation pane > Configuration > Staff Management > Profiles
D. By selecting File > Configuration
Question 2
Which three statements are true about headers of custom process models?
A. They contain the version number of the PHP script.
B. The header section needs to be uncommented during testing.
C. They list only the events that are supported by the code implementation.
D. The/QDntain the version number of the Connect Common Object Model.
E. The header section is always commented.
F. They contain standard objects only.
G. They contain all possible events with the objects.
Question 3
An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?
A. Agents can use the Fill Inbox functionality to select any of the three queues.
B. Agents will get incidents only from the ql queue.
C. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
D. Agents cannot use the Fill Inbox functionality because the pull policy is manual.
Question 4
You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?
A. Custom process model
B. Guided assistance
C. Intent guide
D. Agent scripts
E. Business rules
Question 5
Which two types of joins are available in analytics?
A. Internal
B. Intersection
C. Outer LTD) External
D. Inner
E. Peripheral
Solutions:
| Question 1 Answer: A | Question 2 Answer: C,E,F | Question 3 Answer: A | Question 4 Answer: A,E | Question 5 Answer: C,D |
