PDF Version DemoPhone, tablet, laptop, desktop: the ActualPDF online version runs the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials simulation on any operating system, so 1Z1-1038 practice happens wherever you happen to be.
Oracle 1Z1-1038 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials 2019 Implementation Essentials |
| Exam Number: | 1Z0-1038 |
| Exam Format: | Multiple Choice Questions, Scenario-based Questions |
| Related Certifications: | Oracle Service Center Implementation Essentials Oracle Service Cloud Certifications |
| Real Exam Qty: | 70-72 |
| Available Languages: | English |
| Recommended Training: | Oracle Help Center Documentation Oracle University Training (Service Cloud) |
| Exam Registration: | Pearson VUE Oracle Exams Oracle Certification Portal |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or authorized testing center (Oracle Certification Program delivery via Pearson VUE) |
| Pre Condition: | No strict formal prerequisite required, but familiarity with Oracle Service Cloud or CRM/contact center systems is recommended. |
Oracle 1Z1-1038 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Oracle Service Cloud / Contact Center Fundamentals | - Agent Desktop & UI Configuration
|
| Topic 2: Customization & Scripting | - JavaScript API
|
| Topic 3: System Configuration & Administration | - Security & Access Control
|
| Topic 4: Engagement & Routing | - Routing and Assignment
|
| Topic 5: Reporting & Analytics | - Report Builder
|
Oracle 1Z1-1038 Exam: FAQ for Serious Candidates
Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials is an official Oracle exam, listed under exam code 1Z1-1038. A passing result earns you the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials certification at the Associate level. It also ties into Oracle Service Center Implementation Essentials, Oracle Service Cloud Certifications, extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
No strict formal prerequisite required, but familiarity with Oracle Service Cloud or CRM/contact center systems is recommended.
Requirements evolve, so confirm the current conditions before registering.
Registration for Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials goes through the official channels listed here.
When you schedule, note that the exam is delivered Online proctored exam or authorized testing center (Oracle Certification Program delivery via Pearson VUE).
Oracle recommends the following training for Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials candidates.
Follow any course with the 72 practice questions in the ActualPDF 1Z1-1038 package; the software engine will even remind you which mistakes need another round.
Yes. ActualPDF provides a free download demo of the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials material, so you can check the content before choosing a version. After purchase, a one-year warranty covers you: the latest version is sent to you as it releases, free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your purchase is covered by a 100% money-back guarantee with clear conditions. Take the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials exam within 60 days of purchase; if you fail, provide your unqualified result by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the full refund is processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are not covered. Alternatively, exchange for two other exam products of equal value, free, or wait for updates while keeping your original product's update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, which works 7/24 and normally replies within two hours. Installation is unlimited across your computers.
The Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials syllabus spans 5 domains, led by Customization & Scripting, Engagement & Routing, and System Configuration & Administration. The complete topic list is published above; candidates who study the map first rarely get lost later.
Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials Sample Questions:
How frequently does Oracle release a new version of a product?
- A. Once in three months
- B. Once in four months
- C. Every month
- D. Once in six months
Correct Answer: A 🗳️
You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?
- A. configuration settings
- B. syndicate chat widget
- C. proactive chat widget
- D. business rules
Correct Answer: B 🗳️
Which four view modes are available in the Report Editor?
- A. Report View
- B. Design View
- C. Layout View
- D. Data Set View
- E. Database View
- F. Graphical View
Correct Answer: A,B,C,D 🗳️
Which six actions initiate the business rules engine to run their configured logic?
- A. An agent edits an opportunity.
- B. An agent views the rule log.
- C. A customer updates contact details via the end-user pages.
- D. An agent edits contacts, incidents, organizations, or tasks.
- E. A customer creates an incident in the end user portal.
- F. The rules engine is updated.
- G. A customer adds more information to their incident via the end-user pages.
- H. An administrator compiles the rules engine.
- I. An agent creates or edits an answer.
- J. An agent runs an incident report.
Correct Answer: D,F,G,H,I,J 🗳️
Which two statements are true about the Organization object in Service Cloud?
- A. It can be associated with incidents directly.
- B. It has a one-to-many relation with contacts.
- C. It is required to create an incident.
- D. It is widely used in Business-to-Business scenarios.
- E. It has a one-to-one relation with contacts.
Correct Answer: B,D 🗳️
