PDF Version DemoThe 1Z0-1038-21 exam fee is expensive enough once; a third sitting is a budget category nobody wants. ActualPDF built its 95 Oracle Service Center 2021 Implementation Essentials practice questions so your preparation costs less than a single retake.
Oracle 1Z0-1038-21 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Service Center 2021 Implementation Essentials |
| Exam Number: | 1Z0-1038-21 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Retired since May 31, 2022 |
| Exam Price: | USD 245 |
| Real Exam Qty: | 58 |
| Passing Score: | 62% |
| Related Certifications: | Oracle Service Cloud Cross-Channel Contact Center |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Select |
| Recommended Training: | Oracle Service Center 2021 Implementation Training |
| Exam Registration: | Oracle University Pearson VUE Oracle |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; practical implementation experience recommended |
| Official Syllabus URL: | https://education.oracle.com/oracle-service-center-2021-certified-implementation-specialist/trackp_OSASCC2021OPN |
Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management | 15% | - Knowledge base setup - Incident management - Contact and organization management |
| Integration & Customization | 20% | - Web services and APIs - Agent Desktop customization - Connect integration |
| Business Rules & Automation | 25% | - SLA and service intervals - Process Designer - Workspace rules - Business rules and events |
| Analytics & Administration | 10% | - Reports and dashboards - Maintenance and upgrades - Security and access control |
| Configuration | 30% | - Navigation sets and menus - Profiles and permissions - Custom fields and objects - Workspace configuration |
1Z0-1038-21 Exam FAQ: Before You Book Your Seat
Oracle Service Center 2021 Implementation Essentials is an official Oracle exam, listed under exam code 1Z0-1038-21. A passing result earns you the Oracle Service Center 2021 Certified Implementation Specialist certification at the Specialist level. It also ties into Oracle Service Cloud Cross-Channel Contact Center, extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
Expect 58 questions inside 90 minutes on the Oracle Service Center 2021 Implementation Essentials exam. That pace punishes hesitation, so rehearse it: the ActualPDF software engine simulates the real exam scene, reminds you of the questions you got wrong, and pushes you to re-practice them until the clock stops being your enemy.
Passing Oracle Service Center 2021 Implementation Essentials requires 62%, and the official registration fee is USD 245. Retakes charge the full USD 245 again, which is why experienced candidates treat preparation as the cheaper exam fee. Verify your readiness with repeated ActualPDF practice scores above the requirement before you commit to a date.
No mandatory prerequisites; practical implementation experience recommended
Requirements evolve, so confirm the current conditions before registering on the official exam page.
Registration for Oracle Service Center 2021 Implementation Essentials goes through the official channels listed here.
When you schedule, note that the exam is delivered Online proctored or onsite at Pearson VUE test centers.
Oracle recommends the following training for Oracle Service Center 2021 Implementation Essentials candidates.
Follow any course with the 95 practice questions in the ActualPDF 1Z0-1038-21 package; the software engine will even remind you which mistakes need another round.
Yes. ActualPDF provides a free download demo of the Oracle Service Center 2021 Implementation Essentials material, so you can check the content before choosing a version. After purchase, a one-year warranty covers you: the latest version is sent to you as it releases, free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your purchase is covered by a 100% money-back guarantee with clear conditions. Take the Oracle Service Center 2021 Implementation Essentials exam within 60 days of purchase; if you fail, provide your unqualified result by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the full refund is processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are not covered. Alternatively, exchange for two other exam products of equal value, free, or wait for updates while keeping your original product's update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, which works 7/24 and normally replies within two hours. Installation is unlimited across your computers.
The Oracle Service Center 2021 Implementation Essentials syllabus spans 5 domains, led by Business Rules & Automation (25%), Integration & Customization (20%), and Service Management (15%). The complete topic list is published above; candidates who study the map first rarely get lost later.
Oracle Service Center 2021 Implementation Essentials Sample Questions:
Question 1
Your customer wants to set a disposition and add a specific standard text item automatically based on a given endpoint within the guided assistant path info response thread. Which two steps are required to complete this request?
A. Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.
B. Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required in the incident workplace.
C. Use an Incident Business rule to fire a named event and populate the standard text into the message thread.
D. Use Agent Workflow to populate the disposition and the standard text based on the named event in the guide.
E. Create a named event to file each end point of the guide.
Question 2
For which three reasons should you recommend using workflows?
A. They guide agents through complex customer interactions and data updates.
B. They promote efficiency.
C. They can sort incidents raised by a contact.
D. They help customers find relevantknowledge answers.
E. They reduce human error.
Question 3
You make some changes to a message template.
Which statement is true about applying this change acrossmultiple interfaces?
A. You need to re-create the message templateacross the multiple interfaces.
B. You need to use the export and import option.
C. The change is reflected across all interfaces by default.
D. You need to copy and paste the source code across the multiple interfaces.
Question 4
A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?
A. Ask the agent to log in to the application again.
B. Check the agent profile for whether the appropriate navigation
C. Select the Reset Navigation Set to Profile Default option.
D. Remove the existing navigation sets and reassign them.
Question 5
Which two statementsare true about the Organization object in Service Cloud?
A. It can be associated with incidents directly.
B. It has a one-to-many relation with contacts.
C. It is required to create an incident.
D. It is widely used in Business-to-Business scenarios.
E. It has a one-to-one relation with contacts.
Solutions:
| Question 1 Answer: A,E | Question 2 Answer: A,B,E | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: B,D |
