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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting & Analytics | 14% | - Data export and analysis - Standard reports and dashboards - Report templates and configuration |
| Integration & Extensibility | 14% | - Smart forms and customizations - Security and permissions - Integration with SAP Service Cloud / C/4HANA |
| Workforce Management & Dispatching | 16% | - Resource planning and scheduling - Activity assignment and optimization - Crowd service and technician management |
| SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Core business processes - Solution overview and architecture |
| Master Data Management | 12% | - Partners, skills, and service contracts - Equipment, item, and service call setup - Organizational structure configuration |
| Mobile Application | 16% | - Check-in, checkout, and time recording - Offline functionality and data synchronization - Field service mobile app features |
| Service Execution & Completion | 16% | - Effort, material, and expense recording - Forms, reports, and documentation - Service call lifecycle |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. You want to create a new smart form. Which fields can you define? Choose the correct answer.
A) Name, Description, Revision, Type
B) Name, Description, Category, Labels
C) Description, Revision, Type, Tag
D) Description, Category, Revision, Tag
2. Where can you define the user access to the SAP Field Management mobile app? Choose the correct answer.
A) In the SAP Field Service Management self-service portal
B) In the SAP Field Service Management mobile app
C) In the SAP Field Service Management Crowd Service Marketplace
D) In the SAP Field Service Management Web app
3. As a technician, you want to complete multiple activities. Which process allows you to do that in the SAP Field Service Management mobile app? Choose the correct answer.
A) Standard Checkout
B) Group checkout
C) Save Efforts
D) Complete Smarform
4. What are the some of the available options to create dashboard reports? Choose Two correct answers.
A) Use pre-assembled reports.
B) Use pre-assembled queries.
C) Import report templates.
D) Import queries
5. If I want to build my own dashboard chart in the Analytics and Reporting module, how can I create my data query? Choose the correct answer.
A) Use MS SQL
B) Use the Query API
C) Use ERP API
D) Use CCQL
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A,B | Question # 5 Answer: A |
