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SAP C-C4HCBU1808 Exam Syllabus Topics:

Section	Objectives
Topic 1: Product Content Management	- Product Data Modeling 1. Catalog management and versions 2. Products, variants, and classifications - Product Information Management (PIM) 1. Data imports and synchronization 2. Managing product attributes and media
Topic 2: Marketing and Promotions	- Personalization 1. Targeting and segmentation concepts 2. Content personalization rules - Promotion Management 1. Coupons and discount rules 2. Creating and managing promotions
Topic 3: Merchandising and Storefront Management	- Assortments and Categories 1. Category structure and navigation 2. Product placement and merchandising rules - Search and Navigation 1. Faceted search configuration 2. Search result optimization
Topic 4: SAP Commerce Cloud Fundamentals	- Business User Roles and Navigation 1. User roles and permissions in Commerce Cloud 2. Backoffice navigation and personalization - Architecture Overview 1. SAP Commerce Cloud system architecture and components 2. Cloud deployment concepts and environments
Topic 5: Customer and Order Management	- Customer Management 1. Customer service operations in Backoffice 2. Customer accounts and profiles - Order Lifecycle 1. Order creation and processing 2. Returns and refunds handling