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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 32% | - Value of Strategy Design
|
| Design | 30% | - Business and Technical Capabilities
|
| Leveraging Adjacent Roles/Skills | 19% | - Knowledge and Skill Infusions
|
Salesforce Certified Platform Strategy Designer Sample Questions:
In listening to its customer and influencers Cloud Kicks (CK) identifies a design opportunity to create a more sustainable sneaker. Which additional topics should CK consider before framing the design challenge as a How Might We question?
- A. Shareholder priorities and design team capabilities
- B. Business drivers and signals of success
- C. Potential market size and supply chain costs
Correct Answer: B 🗳️
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A strategy designer is working with a team to assess and prioritize potential opportunities for an upcoming product release using the Design Thinking methodology. Which next step should the designer recommend to assist with prioritization?
- A. Survey users and prioritize building their most desired features.
- B. Test for desirability and refine ideas based on feasibility.
- C. Analyze the feature feasibility and let technology drive future designs.
Correct Answer: B 🗳️
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Cloud Kicks ' stakeholders engaged a strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal. Which capability should drive self-service in Experience Cloud?
- A. Exposing their knowledge base to customers
- B. Providing dashboards of orders to customers
- C. Allowing customers to see their open cases
Correct Answer: A 🗳️
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A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company. What should they do to learn about the unique expectations of the company ' s customers?
- A. Interview 8-10 customers about how banking fits into their lives and their ideal relationship with their bank.
- B. Share prototypes of different interface directions with 100 people who regularly use their bank ' s app.
- C. Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.
Correct Answer: A 🗳️
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Cloud Kicks has released a wearable device for athletes but struggles to find product market fit. The design team begins an initiative to better understand user needs and improve the device. What should the strategy designer do to engage with internal stakeholders invested in the project?
- A. Align stakeholders on what success looks like and throughout the project.
- B. Survey stakeholders for insights and ideas, as their diverse perspectives are likely to uncover unmet needs.
- C. Assign specific tasks to each stakeholder so they each add something important to the project.
Correct Answer: A 🗳️
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