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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 32% | - Value of Strategy Design
|
| Design | 30% | - Business and Technical Capabilities
|
| Leveraging Adjacent Roles/Skills | 19% | - Knowledge and Skill Infusions
|
Salesforce Certified Platform Strategy Designer Sample Questions:
1. Cloud Kicks' (CK) stakeholders have some concerns about a newly created CX vision because they struggle with imagining how it will impact CK's current product.
What should a strategy designer do to alleviate the stakeholders' concerns?
A) Prototype an aspect of the vision that in interact with the current product and share insights
B) Share associated Objectives & Key with stakeholders to put the vision in a business context.
C) Organize a brainstorming session toto provide stakeholders with a chance to reassess the vision.
2. A design team is working on the challenge: "How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives?" Which bot metrics should the strategy designer suggest to assess the impact of their work?
A) Customer satisfaction rate
B) Total conversations
C) Human takeover rate
3. A strategy designer is working with a team to assess and prioritize potential opportunities for an upcoming product release using the Design Thinking methodology.
Which next step should the designer recommend to assist with prioritization?
A) Survey users and prioritize building their most desired features.
B) Test for desirability and refine ideas based on feasibility
C) Analyze the feature feasibility and let technology drive future designs.
4. The strategy designer at Cloud Kicks is using a How Might We statement to frame their design challenge.
What should they do to test their statement to ensure it successfully guides their design process?
A) Launch an online survey
B) Use rapid ideation with project team
C) Test the statement with end users.
5. A strategy designer is working on a future digital commerce vision for Cloud Kicks.
What should the designer focus on when engaging technical stakeholders7
A) Minimize technical stakeholders' input at this early stage.
B) Explore feasibility and opportunities for future innovation.
C) Ensure all ideas have buy-in from technical stakeholders.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
