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ITIL Foundation (Version 5) Sample Questions:
Which of the following statements about the Four Dimensions of product and service management is CORRECT?
- A. Each dimension on its own is sufficient to achieve the desired outcomes
- B. All Four Dimensions are critical to effective and efficient facilitation of value
- C. All Four Dimensions apply only to product design and not to management practices
- D. All Four Dimensions focus mainly on the activities of the service value chain
Correct Answer: B 🗳️
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What enables the digital product and service management activities of an organization?
- A. Vision and operating model
- B. Management practices
- C. Value stream steps
- D. Value chain
Correct Answer: B 🗳️
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After assessing its current customer service performance, a telecom company sets a target to reduce average call times from 10 minutes to 3 minutes within six months.
Which continual improvement step are they performing?
- A. What is the vision?
- B. Where do we want to be?
- C. Where are we now?
- D. Take action
Correct Answer: B 🗳️
Which of the following BEST describes a release?
- A. An unplanned interruption to a service or reduction in the quality of a service
- B. A cause, or potential cause, of one or more incidents
- C. A version of a product, service, or other configuration item made available for use
- D. The addition, modification, or removal of anything that could affect services
Correct Answer: C 🗳️
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Which is the purpose of the "transition" activity?
- A. To develop, integrate, and test digital products
- B. To create prototypes and specifications for products and services
- C. To ensure continual alignment of product roadmaps with the needs of service consumers
- D. To seamlessly introduce new products into operational environments
Correct Answer: D 🗳️
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