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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Overview of HP PPS ServiceOne Services | - ServiceOne Services customer engagement and management - ServiceOne Services sales process and tools - ServiceOne Services operations and management - ServiceOne Services portfolio and offerings - ServiceOne Services delivery and implementation |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
What is true about HP Standard Contractual Services?
- A. HP standard Contractual Services can provide special customer delivery requirements, such as project
management. - B. Each HP Standard Contractual Services agreement is linked to one hardware serial number.
- C. HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale. - D. The HP Standard Contractual Services are annual services for multiple products on one agreement.
Correct Answer: D 🗳️
Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"
- A. Tracking and Recovery Services
- B. Defective Media Retention
- C. Asset Tagging
- D. Installation
Correct Answer: B 🗳️
When do HP Care Pack Services need to be registered?
- A. within 90 days after the purchase of the hardware
- B. within 30 days after the expiration of the warranty
- C. within 10 days after the purchase of the care pack
- D. within 10 days after the purchase of the hardware
Correct Answer: C 🗳️
Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
- A. HP Priority Services
- B. HP Custom Contractual Services
- C. HP Care Pack Services
- D. HP Standard Contractual Services
Correct Answer: C 🗳️
Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"
- A. HP Onsite Repair
- B. HP Care Pack Services
- C. HP Defective Media Retention
- D. HP Standard Contractual Services
Correct Answer: D 🗳️
