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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Change Management and Training | 13% | - Create training materials and end-user guides - Define support processes and escalation paths - Develop user adoption strategy and documentation - Plan and execute change management activities |
| Analytics and Monitoring | 13% | - Implement error handling and logging - Conduct user feedback collection and optimization - Monitor site performance and user engagement - Configure Site.com analytics and reporting |
| Implementation and Integration | 28% | - Integrate external systems via APIs and connected apps - Build and configure Experience Builder pages and components - Configure SSO and authentication providers - Implement search functionality and content tagging - Configure email and notification templates - Implement Einstein bots and chat functionality |
| Solution Design and Business Logic | 28% | - Set up and manage CMS content and files - Design data access and visibility rules - Configure Lightning Web Components for customizations - Implement security model (profiles, permission sets, sharing rules) - Design Experience Cloud site architecture (themes, templates, branding) - Configure navigation, menus, and site structure |
| Discovery and Scoping | 18% | - Understand customer business objectives and challenges - Assess organizational readiness for digital transformation - Identify key stakeholders and user personas - Define scope and create solution design |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Which three topic types can be used in an Aura site?
Choose 3 answers
- A. Featured Topic
- B. Standard Topic
- C. Content Topic
- D. Navigational Topic
- E. Deleted Topic
Correct Answer: A,B,D 🗳️
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Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.
Which two permissions must be enabled for site users in Setup to accomplish this?
Choose 2 answers
- A. Create Topics
- B. Tags Allowed
- C. Member Can Access Topics
- D. Assign Topics
Correct Answer: A,C 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?
- A. Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.
- B. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.
- C. Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.
- D. Publish the community, which will send out the welcome emails.
Correct Answer: B 🗳️
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Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broaddigital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers
- A. Helping partners manage their payments and file taxes
- B. Automating partner onboarding process
- C. Preventing channel conflict
- D. Providing reports and dashboards access to partners
Correct Answer: B,C,D 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
A consultant needs to leverage ExperienceBundle for a deployment but isunable to view it.
What is the most likely cause for this issue?
- A. The "Enable ExperienceBundle Metadata API" setting needs to be checked.
- B. The experience has not yet been published.
- C. A change set containing the Network needs to be deployed.
- D. A custom Experience template needs to be created.
Correct Answer: A 🗳️
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