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Salesforce Certified Field Service Consultant Sample Questions:

1. Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

A) User Territory
B) Service Territory
C) Work Order
D) Service Territory Member

2. Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?

A) Create a work rule with two required skills.
B) Create a single Service Appointment.
C) Create a crew with two Technicians.
D) Create two Service Crews.

3. Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet thisrequirement?

A) Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.
B) Add the field history tracking related list to the Asset Page and configure the Product Request object,
C) Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.
D) Add the Related Asset related list to the Asset Page and configure the Product Request object

4. Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

A) Remove the Match Territory Work Rule.
B) Deselect Working Location Enable Primary on the Working Territories Work Rule.
C) Select Working Location Enable Primary on theWorking Territories Work Rule:
D) Include the Mateh Territory Work Rule.

5. UniversalContainers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?

A) Use Work Types to assign associated Articles to Work Orders.
B) Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
C) Create a custom mobile app that syncs articles based on Service Appointment assignments
D) Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.

Solutions: