The SVC-19A日本語 exam fee is expensive enough once; a third sitting is a budget category nobody wants. ActualPDF built its 70 Apple Service Fundamentals Exam (SVC-19A日本語版) practice questions so your preparation costs less than a single retake.
Apple SVC-19A日本語 Exam Overview:
| Certification Vendor: | Apple |
|---|---|
| Exam Name: | Apple Service Fundamentals Exam |
| Exam Number: | SVC-19A |
| Exam Price: | $150 USD (varies by region) |
| Real Exam Qty: | 70 plus 7 unscored survey questions |
| Exam Duration: | 120 minutes |
| Passing Score: | 80% (56/70); minimum 10/12 in ESD and Safety sections |
| Available Languages: | Spanish, Japanese, English, German, French |
| Certificate Validity Period: | Indefinite / No expiration |
| Related Certifications: | Apple Certified iOS Technician (ACiT) Apple Certified Service Professional (ACSP) Apple Certified Mac Technician (ACMT) |
| Exam Format: | Multiple-choice, Matching, Multiple-select |
| Recommended Training: | Apple Service Fundamentals Training AppleCare Technician Training |
| Exam Registration: | Pearson VUE Registration Apple Certification Portal |
| Sample Questions: | ![]() |
| Exam Way: | Computer-based; online proctored or at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; basic knowledge of Apple products recommended; intended for AASP/SSA technicians or aspiring service professionals |
| Official Syllabus URL: | https://support.apple.com/en-us/HT209652 |
Apple SVC-19A日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Experience & Communication | 20% | - Effective communication and empathy - Conflict resolution and de-escalation - Warranty and service program explanation - Service philosophy and standards |
| General & Embedded Battery Safety | 15% | - Safe removal and storage procedures - Workplace safety protocols - Lithium-ion battery hazards |
| Apple Product Knowledge | 25% | - iOS, iPadOS, macOS basics - iPhone, iPad, Mac, Apple Watch hardware - iCloud and Apple services overview - Accessories and compatibility |
| Service Procedures & Troubleshooting | 25% | - Diagnostics and repair fundamentals - Systematic troubleshooting methodology - Service tools and official resources - Part handling and replacement guidelines |
| ESD Precautions | 15% | - Electrostatic discharge risks - Grounding and handling procedures - Anti-static equipment and work areas |
Questions and Answers About Apple Service Fundamentals Exam (SVC-19A日本語版)
Apple Service Fundamentals Exam (SVC-19A日本語版) is an official Apple exam, listed under exam code SVC-19A日本語. A passing result earns you the AppleCare Technician Training certification at the Fundamental level. It also ties into Apple Certified iOS Technician (ACiT), Apple Certified Mac Technician (ACMT), Apple Certified Service Professional (ACSP), extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
Expect 70 plus 7 unscored survey questions questions inside 120 minutes on the Apple Service Fundamentals Exam (SVC-19A日本語版) exam. That pace punishes hesitation, so rehearse it: the ActualPDF software engine simulates the real exam scene, reminds you of the questions you got wrong, and pushes you to re-practice them until the clock stops being your enemy.
Passing Apple Service Fundamentals Exam (SVC-19A日本語版) requires 80% (56/70); minimum 10/12 in ESD and Safety sections, and the official registration fee is $150 USD (varies by region). Retakes charge the full $150 USD (varies by region) again, which is why experienced candidates treat preparation as the cheaper exam fee. Verify your readiness with repeated ActualPDF practice scores above the requirement before you commit to a date.
No mandatory prerequisites; basic knowledge of Apple products recommended; intended for AASP/SSA technicians or aspiring service professionals
Requirements evolve, so confirm the current conditions before registering on the official exam page.
Registration for Apple Service Fundamentals Exam (SVC-19A日本語版) goes through the official channels listed here.
When you schedule, note that the exam is delivered Computer-based; online proctored or at Pearson VUE authorized test centers.
Apple recommends the following training for Apple Service Fundamentals Exam (SVC-19A日本語版) candidates.
Follow any course with the 70 practice questions in the ActualPDF SVC-19A日本語 package; the software engine will even remind you which mistakes need another round.
Yes. ActualPDF provides a free download demo of the Apple Service Fundamentals Exam (SVC-19A日本語版) material, so you can check the content before choosing a version. After purchase, a one-year warranty covers you: the latest version is sent to you as it releases, free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your purchase is covered by a 100% money-back guarantee with clear conditions. Take the Apple Service Fundamentals Exam (SVC-19A日本語版) exam within 60 days of purchase; if you fail, provide your unqualified result by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the full refund is processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are not covered. Alternatively, exchange for two other exam products of equal value, free, or wait for updates while keeping your original product's update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, which works 7/24 and normally replies within two hours. Installation is unlimited across your computers.
The Apple Service Fundamentals Exam (SVC-19A日本語版) syllabus spans 5 domains, led by ESD Precautions (15%), Customer Experience & Communication (20%), and Apple Product Knowledge (25%). The complete topic list is published above; candidates who study the map first rarely get lost later.
Apple Service Fundamentals Exam (SVC-19A日本語版) Sample Questions:
Question 1
次の競合解決手法のうち、5段階のアプローチの一部はどれですか? (2つ選択してください。)
A. あなたが担当していることを顧客に知らせるために、大声ではっきりと話してください。
B. 顧客の言うことを繰り返します。
C. 「あなたは正しい」と言って顧客を支持する方法を見つけようとします。
D. 必要に応じて、特定の動作が会話に与える影響を説明します。
E. 顧客が問題について間違っている場所の具体例を指摘してください。
Question 2
Aprilは、彼女のiPhoneから携帯電話ネットワークを使用して、Macで無料でインターネットにアクセスしたいと述べています。あなたは4月にどんな真実の言葉を話すことができますか?
A. 「パーソナルホットスポットは、無料でインターネットにアクセスする素晴らしい方法です!」
B. 「この機能を無料で使用するには、iPhoneでパーソナルホットスポットを有効にする必要があります。」
C. 「パーソナルホットスポットには追加料金がかかる場合があります。携帯通信会社にお問い合わせください。」
D. 「パーソナルホットスポットはCDMAネットワークでのみ機能します。」
Question 3
次のお客様の声明のうち、安全性の問題を警告するものはどれですか? (2つ選択してください。)
A. iPhoneのサウンドレベルは変動します。耳をつんざくことがあります。
B. 画面が明るすぎます。目が痛い。
C. iPadの角がひどく曲がっています。
D. iPhoneのホームボタンが沈んだようです。
E. 新しいApple Watchがかゆくなり、手首が赤くてイライラしています。
F. 充電しようとすると、iPhoneが点滅してスパークしました。
Question 4
Appleデバイスを使用する際に講じなければならないESD予防策は次のうちどれですか?
A. 内部コンポーネントを金属表面に置かないでください。
B. ポリエステルフォームマットを使用して、作業台を接地します。
C. 内部コンポーネントを取り扱うときは、合成材料を着用してください。
D. コネクタを使用して回路基板を持ち上げます。
Question 5
次のお客様の声明に対する最適な回答を選択してください。
「同期しようとすると、iPhoneがスパークしました。」
A. 同期ケーブルが破損しているようです。ケーブルが損傷していると、火花が発生する可能性があります。
B. この問題の完全な履歴を確実に取得したい。特定のトラブルシューティングの質問をお願いできますか?
C. iPhoneをコンピューターに正しく同期する方法を知っていますか?
D. すべての電子機器で火花が発生する可能性があります。静電気が発生している必要があります。
Solutions:
| Question 1 Answer: C,E | Question 2 Answer: C | Question 3 Answer: D,F | Question 4 Answer: A | Question 5 Answer: B |
PDF Version Demo



