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Nokia SDM Certification - PS NSOP Sample Questions:

1. The Field Operations organisation is not performing efficiently and requires re-organisation. Which statement BEST describes the correct approach?

A) Re-organize based on a headcount limit that will realise the savings required.
B) Reorganize, creating teams for each function of the Operations Model.
C) Check what other projects are doing and use the same approach as them.
D) Plan a new organisation based on an optimised process delivery using the Operations Model.

2. An operations manager needs to communicate to his subordinates, a complex and important message that has been cascaded in a slide set from upper Mgt and ensure that the message is fully understood. What is the BEST way to communicate this and ensure full understanding?

A) By mass email with attachments to all his subordinates.
B) In a telephone conference call with all his subordinates.
C) In one on one telephone calls with his subordinates.
D) In a face to face or Confcall/Webex group presentation of the slide set to all his subordinates.

3. Why is the Operations Model important for the Outsourcing business?

A) The Operations Model describes processes to the detailed level needed to reduce costs and improve the service quality via standardization.
B) The Operations Model is based on a industry standard and reduces cost and improves the service quality via standardization.
C) NSN is the only supplier in the market who has a standardized delivery model to reduce
costs and improve the service quality via standardization.
D) The Operations Model is a integrated approach including functions/organizations, processes, performance metrics (SLA/OLA), OSS systems and needed infrastructure topics to reduce costs and improve the service quality via standardization.

4. Which are the interfaces for the Performance Mgt function?

A) Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.
B) Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Field Operations, Third party vendors.
C) Field Operations, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.
D) Configuration Management, Customer Account Team, Network Planning & Optimisation, Network Operations Management.

5. What BEST describe the CM process?

A) Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, data management and integrity.
B) Configuration Management manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, analysis of trends in mobile networks.
C) Configuration Management controls all work orders and trouble tickets; manages and controls changes to the network.
D) Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, Trouble Ticket reporting, invoicing.

Solutions: