PDF Version DemoSecond-attempt candidates are the most honest judges of study material, and they keep choosing ActualPDF. The Genesys PureConnect: CIC Core Certification package offers 62 verified PC-CIC-Core practice questions for people who want the next attempt to be the last.
Genesys PC-CIC-Core Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | PureConnect: CIC Core Certification |
| Exam Number: | PC-CIC-Core |
| Real Exam Qty: | 60–62 |
| Passing Score: | 69% |
| Related Certifications: | PureConnect Interaction Center Core Engineer PureConnect Interaction Center Core Specialist |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Exam Price: | 500 USD |
| Exam Format: | Multiple Choice, Multiple Response |
| Sample Questions: |  |
| Exam Way: | Delivered via Kryterion Webassessor (online proctored or at authorized center) |
| Pre Condition: | No prior certification required; training courses recommended (Administering the CIC System, Configuring Call Flows) |
| Official Syllabus URL: | https://beyond.genesys.com/explore/certification/home |
Genesys PC-CIC-Core Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configuring Call Flows | - Default Auto Attendant Configuration - Interaction Attendant Menu Structure - Queue and Email Operations - Publishing and Exporting Configurations - Scheduling and Profiles |
| Administering the CIC System | - ACD and Skills-Based Routing Configuration - Account Codes, Wrap-up Codes, and Security - Interaction Supervisor and Reporter Basics - Introduction to PureConnect Application Suite - Managed IP Phone Configuration - Interaction Administrator Interface and Components |
Questions and Answers About Genesys PureConnect: CIC Core Certification
Genesys PureConnect: CIC Core Certification is an official Genesys exam, listed under exam code PC-CIC-Core. A passing result earns you the PureConnect: Interaction Center Core Engineer certification at the Professional level. It also ties into PureConnect Interaction Center Core Specialist, PureConnect Interaction Center Core Engineer, extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
Expect 60–62 questions inside 120 minutes on the Genesys PureConnect: CIC Core Certification exam. That pace punishes hesitation, so rehearse it: the ActualPDF software engine simulates the real exam scene, reminds you of the questions you got wrong, and pushes you to re-practice them until the clock stops being your enemy.
Passing Genesys PureConnect: CIC Core Certification requires 69%, and the official registration fee is 500 USD. Retakes charge the full 500 USD again, which is why experienced candidates treat preparation as the cheaper exam fee. Verify your readiness with repeated ActualPDF practice scores above the requirement before you commit to a date.
No prior certification required; training courses recommended (Administering the CIC System, Configuring Call Flows)
Requirements evolve, so confirm the current conditions before registering on the official exam page.
Yes. ActualPDF provides a free download demo of the Genesys PureConnect: CIC Core Certification material, so you can check the content before choosing a version. After purchase, a one-year warranty covers you: the latest version is sent to you as it releases, free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your purchase is covered by a 100% money-back guarantee with clear conditions. Take the Genesys PureConnect: CIC Core Certification exam within 60 days of purchase; if you fail, provide your unqualified result by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the full refund is processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are not covered. Alternatively, exchange for two other exam products of equal value, free, or wait for updates while keeping your original product's update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, which works 7/24 and normally replies within two hours. Installation is unlimited across your computers.
The Genesys PureConnect: CIC Core Certification syllabus spans 2 domains, led by Administering the CIC System, Configuring Call Flows. The complete topic list is published above; candidates who study the map first rarely get lost later.
Genesys PureConnect: CIC Core Certification Sample Questions:
Barb belongs to two workgroups, international Travel Services and Domestic Travel Services. International Travel Services workgroup has rights to call International and Long Distance, Domestic Travel Services workgroup has rights to call Long Distance. The Default User has rights to call Intercom, Emergency, and Local. Barb is currently activated as an agent in the Domestic Travel Services.
What types of phone calls can she make?
- A. Intercom, Emergency, Local, and Long Distance
- B. Intercom, Emergency, and Local
- C. Long Distance
- D. Intercom, Emergency, Local, Long Distance, and International
You are coaching a new IC System Administrator regarding the IC functions and ways to ensure that the system is performing optimally. The new administrator asks if the system has a way to automatically notify someone if any system metrics dip below a certain threshold, reach a certain threshold, or rise above a certain threshold.
What CIC utility can be configured to send these automatic notifications?
- A. IC Business Manager
- B. System Manager
- C. Interaction Administrator
- D. Event Viewer
The International Sales manager at your company wants to ensure that each agent gets a chance to be the first in line for a sales call. He wants calls looped through the list of agents logged into the queue, starting with the first agent and "remembering' the last user who was sent a call. Each new call will go to the agent in the list after the last agent who received a call.
What type of queue is designed to perform in this manner?
- A. Round-robin
- B. Sequential
- C. Group Ring
- D. ACD
- E. Custom
What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?
- A. My Status field
- B. Menu bar
- C. Call control toolbar
- D. Directory control toolbar
When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.
What operation would you use to configure this functionality?
- A. Queue repeat
- B. Queue menu
- C. Queue audio
- D. Queue parameters
