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Microsoft MS-740 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Teams |
| Exam Number: | MS-740 |
| Passing Score: | 700 (scaled score) |
| Related Certifications: | Microsoft 365 Certified: Teams Support Engineer Associate |
| Available Languages: | English |
| Sample Questions: |  |
| Exam Way: | Primarily taken at Pearson VUE / Certiport test centers or online proctored. |
| Pre Condition: | Hands-on experience troubleshooting Teams, networking, Azure fundamentals, telephony, PowerShell, security and compliance knowledge is recommended. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/exams/ms-740 |
Microsoft MS-740 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot Microsoft Teams meetings and live events | 20-25% | - Troubleshoot meeting creation and scheduling - Troubleshoot recording and content sharing issues - Investigate attendee access and reporting issues |
| Topic 2: Troubleshoot federation issues | 5-10% | - Troubleshoot external and tenant federation problems |
| Topic 3: Troubleshoot Teams and channels | 10-15% | - Troubleshoot app installation and access - Troubleshoot replication, creation/deletion issues |
| Topic 4: Troubleshoot file issues | 15-20% | - Troubleshoot SharePoint and channel file sync issues - Troubleshoot P2P private chat file problems |
| Topic 5: Troubleshoot Microsoft Teams voice issues | 20-25% | - Troubleshoot emergency calling issues - Troubleshoot PSTN connectivity (SBC, dial plans, routing) - Troubleshoot audio and video quality and flow - Analyze call metrics and use Call Quality Dashboard |
| Topic 6: Troubleshoot issues signing into Microsoft Teams | 10-15% | - Investigate guest access and login failures - Troubleshoot account sign-in and SSO problems |
Questions and Answers About Microsoft Troubleshooting Microsoft Teams
Microsoft Troubleshooting Microsoft Teams is an official Microsoft exam, listed under exam code MS-740. A passing result earns you the Microsoft 365 Certified: Teams Support Engineer Associate certification at the Associate (Teams Support Engineer) level. It also ties into Microsoft 365 Certified: Teams Support Engineer Associate, extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
Hands-on experience troubleshooting Teams, networking, Azure fundamentals, telephony, PowerShell, security and compliance knowledge is recommended.
Requirements evolve, so confirm the current conditions before registering on the official exam page.
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Your purchase is covered by a 100% money-back guarantee with clear conditions. Take the Microsoft Troubleshooting Microsoft Teams exam within 60 days of purchase; if you fail, provide your unqualified result by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the full refund is processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are not covered. Alternatively, exchange for two other exam products of equal value, free, or wait for updates while keeping your original product's update service.
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The Microsoft Troubleshooting Microsoft Teams syllabus spans 6 domains, led by Troubleshoot Teams and channels (10-15%), Troubleshoot Microsoft Teams voice issues (20-25%), and Troubleshoot file issues (15-20%). The complete topic list is published above; candidates who study the map first rarely get lost later.
Microsoft Troubleshooting Microsoft Teams Sample Questions:
You need to investigate the issues for User1.
What should you conclude? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Explanation
A user works with two Microsoft 365 accounts on a domain-joined device. The user's device automatically
signs in to Microsoft Teams by using a domain-joined account each time the user restarts their device.
The user must manually sign out from Teams and then enter credentials for the second account when they
want to use the second account. Microsoft Teams must launch without the user signing in to an account.
You need to recommend a solution for the user.
What should you recommend?
- A. Configure Teams to use the Microsoft Authenticator app for authenticating users.
- B.
- C.
- D.
You need to resolve the issue reported by User4.
How should you resolve the issue? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Explanation
Table Description automatically generated
You manage the Microsoft Teams environment for a tenant.
Users report authentication issues. In the Azure AD admin center, you view many sign in error codes.
You need to manually reset Seamless Single Sign-on (SSO).
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of
actions to the answer area and arrange them in the correct order.
Explanation
Text Description automatically generated
Reference:
https://docs.microsoft.com/en-us/azure/active-directory/hybrid/tshoot-connect-sso
An organization's users work with third-party apps in Microsoft Teams.
New employees are not able to find and install third-party apps.
You need to resolve the issue.
What should you do?
- A. In the Org-wide app settings section of the Teams admin center, enable Allow third-party apps.
- B. In the Org-wide app settings section of the Teams admin center, enable Allow interaction with custom apps.
- C. Assign an app permission policy that allows third-party apps.
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