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CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Performance Improvement in Operations | - Continuous improvement approaches
|
| Topic 2: Quality and Reliability Management | - Failure prevention and recovery
|
| Topic 3: Operations Processes and Systems | - Four Vs of operations
|
| Topic 4: Operations Strategy and Performance | - Order winners and order qualifiers
|
| Topic 5: Operations Management Concepts | - Performance objectives of operations
|
CIPS Operations Management Sample Questions:
There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE
- A. selling
- B. selecting
- C. sustaining
- D. shining
- E. sorting
Correct Answer: C,D,E 🗳️
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Spotted Elephant Ltd is a confectionary manufacturer whose operations department is headed by Brian. Brian is looking into Total Quality Management and ways of implementing this in the factory. He is considering the introduction of Total Productive Maintenance. What would this involve?
- A. using a pull inventory system
- B. introducing quality assurance processes for the confectionary items produced
- C. business process re-engineering
- D. servicing the machinery more frequently
Correct Answer: D 🗳️
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Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO
- A. facilities such as mixing equipment and ovens
- B. employees who work on the production line
- C. raw materials such as flour and sugar
- D. Information such as recipes
Correct Answer: A,B 🗳️
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Isobel is an Operations Manager at a plastics company and is conducting a Failure Mode and Effective Analysis (FMEA) on some products that the company manufactures. Which of the following areas would malfunctions be detected in when conducting a FMEA? Select TWO
- A. operations
- B. process
- C. delivery
- D. design
Correct Answer: B,D 🗳️
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Which of the following stakeholders are also internal customers?
- A. banks and lending agencies
- B. buyers
- C. the local community
- D. employees
Correct Answer: D 🗳️
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