EXIN ITSM20F日本語 Actual PDF : IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)

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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?

A) ITサービス継続管理
B) 可用性管理
C) インシデント管理
D) 問題管理

2. プロセスの機能とは何ですか?

A) これらは、監視オプションの完全なセットを表します。
B) 構造的および組織的な役割と責任の説明を補完します。
C) 要求される品質特性への適合レベルを表します。
D) 垂直方向および水平方向のエスカレーション オプションについて説明します。

3. IT サービスの日常使用における第一線のサポートと支援の提供を担当するプロセスまたは機能はどれですか?

A) サービスレベル管理
B) 可用性管理
C) インシデント管理
D) サービスデスク

4. IT サービス管理システムの主要な内容は何ですか?

A) 文書化された組織および運営構造
B) 主要業績評価指標 (KPI) を監視するソフトウェア システム
C) チケット用のソフトウェア システム
D) チケットの記録とフォローアップのみのための体系的なプロセス

5. キャパシティ管理のベスト プラクティスは何ですか?

A) インフラストラクチャ コンポーネントの回復力を測定し、キャパシティ プランに含める必要があります。
B) サービスの提供に関する決定は、費用対効果の比較に基づいて行う必要があります。
C) サービス カタログを維持し、最新の状態に保つ必要があります。
D) 実際のパフォーマンスと予想される要件を文書化したキャパシティ計画は、少なくとも年に一度作成する必要があります。

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