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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
How should the 'business analysis' practice be utilized to prevent this situation from happening again?

A) By ensuring that the organization's technology architecture is aligned with its product and service architecture
B) By collecting information from customers and other stakeholders to fully understand the requirements and environments
C) By reviewing the 'definition of done' to ensure that response times are included
D) By establishing acceptance criteria in line with customer requirements

2. After a significant expansion, an organization's employees have started to complain about the way they are managed. Complaints include difficulty contacting managers, short and impolite feedback, and micro-management.
What would BEST contribute to improving the 'trust and be trusted' behaviour?

A) Fostering a Lean culture
B) Reducing technical debt
C) Improving safety culture
D) Using design thinking

3. A provider has researched a market opportunity, created an initial product concept, built a pilot version, and gathered feedback from early adopters.
Which stage of the digital product lifecycle is the provider MOST clearly operating in?

A) Obtain/build
B) Engage
C) Support
D) Retire

4. Which TWO statements about the service value chain are CORRECT?
1. The service value chain describes the activities that are required
to effectively manage products and services
2. The service value chain provides a fixed sequence of activities that are required to design products and services
3. The service value chain describes a detailed model of the activities performed by each technical team
4. The service value chain is a model on which the steps in a value
stream are based

A) 1 and 4
B) 3 and 4
C) 2 and 3
D) 1 and 2

5. To increase resilience of IT systems, an infrastructure and platform management team has recently adopted the SRE approach. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which tool functionality will BEST help this team?

A) Updating firewall firmware in order to reduce technical debt
B) Automating virus detection to improve information integrity
C) Creating a script to automate failover when a network link fails
D) Managing configuration settings during a network change

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