PDF Version DemoHere are the objectives of the ISEB-ITILV3 Certification Exam:
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ICDL ISEB-ITILV3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management as a Practice | 15% | - Stakeholders and service provider models - Concepts of service and service management - Business value of IT service management |
| Topic 2: ITIL Service Lifecycle | 20% | - Service Operation - Continual Service Improvement - Service Strategy - Service Transition - Service Design |
| Topic 3: Generic Concepts and Definitions | 10% | - Key terms and terminology - Service assets and configurations |
| Topic 4: Competence and Training | 5% | - Training and certification path - Skills and competencies |
| Topic 5: Key Principles and Models | 15% | - Governance and risk management - Service portfolio - Deming Cycle and CSI model |
| Topic 6: Selected Processes | 20% | - Change Management - Service Level Management - Problem Management - Availability Management - Incident Management |
| Topic 7: Selected Functions and Roles | 10% | - Application Management - Service Desk - Technical Management - Key roles: Process Owner, Service Owner |
| Topic 8: Technology and Architecture | 5% | - Architecture considerations - Supporting technologies |
