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HP HP2-H08 Exam Syllabus Topics:

HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. A customer reports no sound after Windows XP loads. What is the first step you should take to identify the cause?

A) Replace the system board.
B) Check for errors in the BIOS.
C) Check the Device Manager.
D) Start Windows in Safe Mode.

2. In the HP Six-Step Troubleshooting Methodology, what is an example of evaluating data?

A) downloading a maintenance guide
B) asking the customer to describe the symptoms of the problem
C) deciding whether the problem is caused by hardware or software failure
D) installing service packs

3. Which statement about SATA technology is correct?

A) SAS hard drives can be connected to a SATA controller.
B) SATA hard drives can be installed in a daisy chain configuration.
C) SATA hard drives can be connected directly to a SCSI controller.
D) SATA hard drives can be connected to a SAS controller.

4. A technician visiting a customer site discovers that a user has spilled coffee on an HP notebook. The notebook fails to boot and requires several new parts. The user has a standard warranty. How does this condition affect the warranty?

A) Contamination issues void the warranty of mice and keyboards only.
B) The warrantyisvoided by thiscondition.
C) The warranty covers accidental damage cases.
D) The warranty is unaffected if the customer decides to purchase accidental damage protection.

5. What are two primary uses of the HP Insight Diagnostic tool? (Select two.)

A) hardware diagnostics
B) software diagnostics
C) hardware configuration display
D) performance diagnostics
E) third-party device diagnostics

Solutions: