Genesys GE0-806 Actual PDF : Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

Exam Code: GE0-806
Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
Updated: Jul 26, 2026
Q & A: 85 Questions and Answers

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Genesys GE0-806 Exam Syllabus Topics:

Topic	Details
Topic 1	Create Contract Profiles Assign Agents to contracts Assign Shift to Contracts Create Activity Sets Setup Activity Policies
Topic 2	Initial WFM Configuration, Using WFM Configuration Utility Create, edit and delete Web Preferences, Installing the WFM server
Topic 3	Installing uninstalling WFM applications Create Workload Forecast for Multi-Site Activity (MSA)
Topic 4	Use the Rebuild Schedule wizard Split Volume and Staffing for Multi-Site Activity
Topic 5	Integration with the CIM Platform Use the Commit-Rollback feature
Topic 6	Managing Calendar items (modify, approve, decline) Configure Activity Statistics
Topic 7	Explain the architecture and functionality of the Genesys Workforce Management System Create and Configure Business Unit (BU)
Topic 8	Elements of a Workforce Management System Change filter settings for the Calendar views

Reference: https://genbin.genesys.com/old/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf

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