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SAP C_C4C30_1711 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Business Processes | - Sales process configuration and execution - Service process management |
| Topic 2: Data Model and Business Objects | - Data management and replication concepts - Business objects structure and relationships |
| Topic 3: SAP Cloud for Customer Overview | - Core capabilities of SAP Hybris Cloud for Customer - Product architecture and deployment options |
| Topic 4: Security and Authorization | - User roles and access control |
| Topic 5: Integration and OData Services | - OData service consumption and configuration - Integration with SAP ERP and external systems |
| Topic 6: User Interface and Extensibility | - UI adaptation and personalization - SDK-based extensibility concepts |
| Topic 7: Reporting and Analytics | - Standard reporting tools and dashboards |
SAP Certified Development Associate – SAP Hybris Cloud for Customer 1711 Sample Questions:
1. Which of the following Sales area dependent elements can you maintain in the product master? There are 2 correct answers to this question.
A) Customer Part Number
B) Unit Of Measure
C) Division
D) Maximum Order Quantity
2. Which of the following elements can you use to set up routing rules for service tickets? There are 2 correct answers to this question.
A) Escalated date
B) Channel type
C) Warranty
D) Escalation status
3. What benefits does SAP Hybris Cloud for Customer provide during the visit planning phase? There are 2 correct answers to this question.
A) Customer product lists are shown.
B) Current service tickets with high priority are integrated.
C) A calendar view contacting visit details is integrated.
D) Map-based route planning is supported.
4. When responding to a SAP Cloud for Customer ticket, where is the default sender email address taken from?
Please choose the correct answer.
A) Outbound channel
B) Sales organization
C) Employee responsible for the ticket
D) Service technician of the ticket
5. A user reports an incident. The administrator determines that this incident needs to be reviews by SAP Support. What is the NEXT STEP the administrator must perform in SAP C4C? Please choose the correct answer
A) Forward the incident to the provider
B) Respond to the requestor
C) Create a service request with SAP Support
D) Take over the incident
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: B,D | Question # 3 Answer: C,D | Question # 4 Answer: A | Question # 5 Answer: A |
