PDF Version DemoThree versions, one decision: the ServiceNow Certified Implementation Specialist - Service Mapping package from ActualPDF comes as a budget-friendly printable PDF, a Windows software engine that flags your mistakes for re-practice, and an online version for any operating system. All carry the same CIS-SM questions.
ServiceNow CIS-SM Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Service Mapping |
| Exam Number: | CIS-SM |
| Exam Price: | $450 USD |
| Related Certifications: | Certified Implementation Specialist - Data Foundations (CMDB and CSDM) |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | 2 years |
| Available Languages: | English, Japanese |
| Passing Score: | 70% (700/1000 scaled score) |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers) |
| Exam Duration: | 90 minutes |
| Recommended Training: | ITOM Overview Service Mapping Fundamentals Service Mapping Advanced |
| Exam Registration: | Kryterion Webassessor ServiceNow Certification Portal |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person at Kryterion test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB and CSDM) certification; Recommended: 6+ months field experience in ITOM/Service Mapping, intermediate Windows/Unix administration skills |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-service-mapping-mainline?id=kb_article_view&sys_kb_id=01f905368330ba100593bcffeeaad388 |
ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery Configuration and Integration | 15% | - Discovery setup and configuration - MID Server deployment and management - Credentials and access management - Integration with Discovery application |
| Service Mapping Configuration | 20% | - Service map creation and configuration - Service mapping architecture and components - Entry points and service dependency mapping - Defining business and technical services |
| Implementation and Operational Readiness | 10% | - Operational processes and KPIs - Security and access control - Implementation planning and scoping - Performance and scalability |
| Pattern Design and Troubleshooting | 30% | - Pattern fundamentals and architecture - Pattern testing, validation and troubleshooting - Creating and modifying discovery patterns - Pattern best practices and optimization |
| CMDB Management and Data Integrity | 15% | - Data quality and reconciliation - CMDB health and validation - CMDB data model and CSDM compliance - Maintaining CI relationships and dependencies |
| Event Management Integration | 10% | - Integration architecture and requirements - Event correlation and service impact analysis - Event Management configuration for Service Mapping |
CIS-SM Exam FAQ: Before You Book Your Seat
ServiceNow Certified Implementation Specialist - Service Mapping is an official ServiceNow exam, listed under exam code CIS-SM. A passing result earns you the Certified Implementation Specialist - Service Mapping certification at the Specialist level. It also ties into Certified Implementation Specialist - Data Foundations (CMDB and CSDM), extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
Expect 60 questions inside 90 minutes on the ServiceNow Certified Implementation Specialist - Service Mapping exam. That pace punishes hesitation, so rehearse it: the ActualPDF software engine simulates the real exam scene, reminds you of the questions you got wrong, and pushes you to re-practice them until the clock stops being your enemy.
Passing ServiceNow Certified Implementation Specialist - Service Mapping requires 70% (700/1000 scaled score), and the official registration fee is $450 USD. Retakes charge the full $450 USD again, which is why experienced candidates treat preparation as the cheaper exam fee. Verify your readiness with repeated ActualPDF practice scores above the requirement before you commit to a date.
Must hold Certified Implementation Specialist - Data Foundations (CMDB and CSDM) certification; Recommended: 6+ months field experience in ITOM/Service Mapping, intermediate Windows/Unix administration skills
Requirements evolve, so confirm the current conditions before registering on the official exam page.
Registration for ServiceNow Certified Implementation Specialist - Service Mapping goes through the official channels listed here.
When you schedule, note that the exam is delivered Online proctored or in-person at Kryterion test centers.
ServiceNow recommends the following training for ServiceNow Certified Implementation Specialist - Service Mapping candidates.
Follow any course with the 108 practice questions in the ActualPDF CIS-SM package; the software engine will even remind you which mistakes need another round.
Yes. ActualPDF provides a free download demo of the ServiceNow Certified Implementation Specialist - Service Mapping material, so you can check the content before choosing a version. After purchase, a one-year warranty covers you: the latest version is sent to you as it releases, free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your purchase is covered by a 100% money-back guarantee with clear conditions. Take the ServiceNow Certified Implementation Specialist - Service Mapping exam within 60 days of purchase; if you fail, provide your unqualified result by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the full refund is processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are not covered. Alternatively, exchange for two other exam products of equal value, free, or wait for updates while keeping your original product's update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, which works 7/24 and normally replies within two hours. Installation is unlimited across your computers.
The ServiceNow Certified Implementation Specialist - Service Mapping syllabus spans 6 domains, led by Pattern Design and Troubleshooting (30%), Event Management Integration (10%), and Implementation and Operational Readiness (10%). The complete topic list is published above; candidates who study the map first rarely get lost later.
ServiceNow Certified Implementation Specialist - Service Mapping Sample Questions:
In Service Mapping, which one of the following best describes the process of discovery after an Entry Point is configured?
- A. For each pattern that supports the Entry Point Type, run Identification Sections until one finishes successfully and then run all Extension Sections for the pattern.
- B. For each pattern that supports the Entry Point Type, run Identification Sections until one finishes successfully and then run Extensions Sections until one finishes successfully.
- C. For each pattern that supports the Entry Point Type, run all the Identification Sections that finish successfully and then run each Extension Section for the pattern.
- D. For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Extension Sections.
Correct Answer: B 🗳️
In Pattern Designer, which one of the following best describes the Create Connection step?
- A. Provides information about integrations to the host
- B. Provides information about relationships between the host and installed software
- C. Provides information about outbound connections to other CIs
- D. Provides information about relationships between cluster members
Correct Answer: C 🗳️
What is the purpose of the Application Readiness Dashboard in the Service Mapping Workspace?
- A. To provide reports on mapping status, application fingerprints, training status, and discovered connection suggestions
- B. To automatically add traffic-based connections and training status to application service maps
- C. To display a hierarchical map of configuration items and their relationships
- D. To monitor the performance of all mapped application services
Correct Answer: A 🗳️
Which one of the following describes how a MID Server communicates with a ServiceNow instance?
- A. Initiates on HTTP
- B. Responds on HTTPS
- C. Initiates on HTTPS
- D. Responds on HTTP
Correct Answer: C 🗳️
In order for Service Mapping to successfully discover UNIX targets, which SSH credential can be granted with limited privileges to a user?
- A. WMI privileges
- B. Root privileges
- C. Domain access and local administrator privileges
- D. Selective sudo (or sudo equivalent) access
- E. RDP privileges
Correct Answer: D 🗳️
