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IBM C2080-474 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Tealeaf Customer Experience Management V8.7, Business Analysis |
| Exam Number: | C8010-474 |
| Related Certifications: | IBM Certified Professional - IBM Tealeaf Customer Experience Management V8.7 Business Analysis |
| Exam Price: | USD $200 |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 62 |
| Sample Questions: |  |
| Exam Way: | Authorized IBM/Pearson VUE testing center or online proctored exam (where available). |
| Pre Condition: | No formal prerequisite; IBM recommends knowledge or experience with IBM Tealeaf Customer Experience Management solutions and business analysis concepts. |
| Official Syllabus URL: | https://www.ibm.com/training/certification |
IBM C2080-474 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Events and Analytics | - Configure and analyze events - Understand event generation and processing - Identify customer struggle patterns |
| Business Analysis and Reporting | - Use dashboards and reports - Interpret business metrics and KPIs - Analyze visitor sessions and behaviors |
| Search and Session Analysis | - Analyze replay results - Search for sessions using filters - Investigate customer issues |
| Tealeaf Customer Experience Management Fundamentals | - Customer experience management concepts - Session capture and replay fundamentals - Tealeaf architecture and components |
| Reporting and Business Insights | - Communicate analytical findings - Generate business reports - Create and interpret dashboards |
| Operational Best Practices | - Apply best practices for customer experience improvement - Use Tealeaf in business operations - Troubleshoot common analytical issues |
Questions and Answers About IBM Tealeaf Customer Experience Management V8.7, Business Analysis
IBM Tealeaf Customer Experience Management V8.7, Business Analysis is an official IBM exam, listed under exam code C2080-474. A passing result earns you the IBM Certified Business Analyst certification at the Professional level. It also ties into IBM Certified Professional - IBM Tealeaf Customer Experience Management V8.7 Business Analysis, extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
Expect 62 questions inside 90 minutes on the IBM Tealeaf Customer Experience Management V8.7, Business Analysis exam. That pace punishes hesitation, so rehearse it: the ActualPDF software engine simulates the real exam scene, reminds you of the questions you got wrong, and pushes you to re-practice them until the clock stops being your enemy.
No formal prerequisite; IBM recommends knowledge or experience with IBM Tealeaf Customer Experience Management solutions and business analysis concepts.
Requirements evolve, so confirm the current conditions before registering on the official exam page.
Yes. ActualPDF provides a free download demo of the IBM Tealeaf Customer Experience Management V8.7, Business Analysis material, so you can check the content before choosing a version. After purchase, a one-year warranty covers you: the latest version is sent to you as it releases, free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your purchase is covered by a 100% money-back guarantee with clear conditions. Take the IBM Tealeaf Customer Experience Management V8.7, Business Analysis exam within 60 days of purchase; if you fail, provide your unqualified result by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the full refund is processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are not covered. Alternatively, exchange for two other exam products of equal value, free, or wait for updates while keeping your original product's update service.
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The IBM Tealeaf Customer Experience Management V8.7, Business Analysis syllabus spans 6 domains, led by Operational Best Practices, Reporting and Business Insights, and Events and Analytics. The complete topic list is published above; candidates who study the map first rarely get lost later.
IBM Tealeaf Customer Experience Management V8.7, Business Analysis Sample Questions:
Question 1
If a dimension is applied to a ratio report, what is that dimension applied to?
A. Numerator
B. Numerator and Denominator
C. Denominator
D. Report Group
Question 2
The marketing department asks the business analyst to track the number of customers who continue through the checkout flow three pages sequentially. The analyst already has an event configured to fire for each of three respective pages. Which of the following would the analyst use?
A. A distance event with evaluator set as "Distance between events is between the following number of seconds".
B. A sequence event with the evaluator set as "Distance between events is between the following number of seconds".
C. A sequence event with the condition set as events A and C firing in order.
D. A sequence event with the condition set as events A, B and C firing in order.
Question 3
A travel company has created a business process scorecard for its Rewards points redemption process, which has five steps.
The scorecard works properly, but the program director wants the scorecard to only show results from the United States, as the program had not yet been launched in other countries. The analyst edited the scorecard to use the "Geography" report group and the "Registration: Country-USA" dimension, as follows:
However, upon saving the edited process scorecard, three of the steps are now missing. What must the analyst modify?
A. Create a new scorecard; do not edit an operational scorecard.
B. Add the Geography report group to the events missing from the scorecard.
C. Change the Permissions for the scorecard.
D. Adjust the Grades to accommodate the report group.
Question 4
A business analyst needs to create an event that fires only when a user types in "tea" into a form when on page Z.
There are two events already configured which will be used for this new event.
Event A tracks page Z and Event B tracks the input of ea?configured which will be used for this new event.
Event A tracks page Z and Event B tracks the input of ?ea? In the Event Creation Wizard, what must be set as the evaluator for the new event condition to fire correctly?
A. Distance Between
B. All
C. Any
D. Last Hit
Question 5
A user wants to create a ratio alert that fires when more than 5% of sessions contain a "Failed Transaction" error. The first hit of session "session count at session start" will be used as the denominator. The user has created the following event to use as the numerator in the ratio alert.
Which event setting must be changed for this alert to function correctly?
A. "Track" should be set to "Last per Session"
B. "Hit Attribute found" should be set to "Is false"
C. "Value Type" should be set to "Numeric"
D. "Evaluate" should be set to "End of Session"
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: A |
