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Salesforce Certified B2C Solution Architect Sample Questions:

1. An ecommerce company has one Primary Instance Group with three instances and one Secondary Instance Group with five sandboxes.
They are expanding and adding people in multiple locations to manage the storefront. They would like additional sandboxes to support their expansion efforts into new markets with new templates, scripts, and controllers.
Which approach should a Solution Architect recommend?

A) Add new instances to the Primary Instance Group for new sandboxes in each realm.
B) Add new sandboxes to the Secondary Instance Group for the current realm.
C) Add a Tertiary Instance Group to add sandboxes to the existing realm.
D) Add a new realm for each new market to get additional sandboxes for each realm.

2. An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the 'Order on Behalf of feature in the Service Cloud console.
The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service Cloud in an efficient manner?

A) Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.
B) Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.
C) Use the Salesforce REST API to import the 3 million records into Service Cloud.
D) Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.

3. Universal Containers is about to expand from their existing product efforts around watches into creating smart watches. These watches are intended to integrate with the users smart phone but also gather and collect health data from the watch and the phone. Universal Containers has never had to manage or work with health related data and are concerned about how to go further while still keeping their users trust.
What is a next step a Solution Architect should suggest to provide UC the kind of understanding they are looking for"?
Choose 1 answers

A) Speak with a Legal Expert in regards to HIPPA and PHI Data
B) Run a Requirements Gathering Workshop to start creating the build requirements
C) Run a Journey Mapping Workshop to understand the users' interactions with the system
D) Does the team need front-end development capabilities?
E) Run a Consequence Scanning Workshop to understand the impact of the work

4. Universal Containers (UC) wants to implement the right-to-be-forgotten requirement in their Salesforce org in order to be compliant with data privacy laws. This means that UC must delete, archive, or de-identify the data subject's PII in an org within 30 days of their request.
What should a Solution Architect recommend to implement this requirement"*

A) Implement a soft delete strategy by marking the data as "archived" or "deleted" without actually deleting it.
B) Create a team who can manually review these requests and delete or obscure the data from all relevant systems.
C) Recommend Salesforce Privacy Center to manage how the Salesforce org retains, deletes, anonymizes, and transfers customer data.
D) Implement a custom solution that allows system administrators to run a job to obscure or delete the data in the request scope.

5. A company currently provides service to its customers using a call center and spreadsheets, Because of the lack of systems, there is no ability to track how successful agents are. In addition, the ordering system cannot be easily accessed by service agents, costing valuable time and hurting customer satisfaction.
What should a Solution Architect say to convince the company to shift to a connected B2C Solution approach?

A) Agents will have easy access to customer data to provide a better service experience when customers call in.
B) Agents will have a better interface using Service Cloud and B2C Commerce with Heroku.
C) Agents can utilize SSO to launch an 'Order on Behalf of' storefront experience within the B2C Commerce UI.
D) Agents' success rates will be better measured after helping the company define ROI KPIs together.

Solutions: