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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?

A) Subscriber lifecycle management
B) Multiple subscription management
C) Advertising sales management
D) Enterprise sales management

2. A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A) UX experience is the most important. Fully design and validate the UX before designing the integration step
B) Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
C) Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
D) Exact data in integration is an input to the ux design. Detailed Design of the integration... can start

3. United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A) Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
B) Harmonize their business plan to reduce the complexity
C) Access the entire architecture to identify application that can be decommission.
D) Handle the complex business processes manually outside the IT landscape.

4. Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

A) Add a Recommendation rule for Product A when bundle B is added
B) Configure the cardinality Min as 1, Max 1 and default as 1
C) Configure the cardinality Min as 0, Max 1 and default as 1.
D) Add an Auto Add rule to include product A with bundle B

5. A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

A) Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
B) This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
C) Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
D) Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
E) Product Model use hierarchical modeling which is natively supports EPC

Solutions: