PDF Version DemoVersion currency is printed right on the product: ActualPDF staff check the Nortel Callpilot 4.0 installation and maintenance collection daily, and your 2026 purchase includes 365 days of free updates to the 65 920-162 practice questions.
Nortel 920-162 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | CallPilot 4.0 Installation and Maintenance Exam |
| Exam Number: | 920-162 |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice, Multiple Response |
| Related Certifications: | Nortel Unified Messaging Solutions Nortel CallPilot 5.0 Networking & Troubleshooting |
| Real Exam Qty: | 65-70 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD |
| Available Languages: | English |
| Recommended Training: | Nortel Official CallPilot 4.0 I&M Course |
| Exam Registration: | Original Registration (Archived) |
| Sample Questions: |  |
| Exam Way: | Proctored online or at authorized test centers (Pearson VUE originally) |
| Pre Condition: | Basic knowledge of Meridian 1/CS 1000, telephony systems, and IP networking; recommended completion of Nortel CallPilot 4.0 Installation & Maintenance training |
| Official Syllabus URL: | https://web.archive.org/web/20090201000000/http://www.nortel.com/certification |
Nortel 920-162 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Administration & Configuration | 25% | - User and Mailbox Setup - Unified Messaging Features - Server Manager & CallPilot Manager - Network Configuration |
| Topic 2: Maintenance & Monitoring | 20% | - Software Upgrades & Patches - Performance Monitoring - Routine Maintenance Procedures - Backup and Restore |
| Topic 3: Installation and Commissioning | 25% | - Pre-installation Requirements - Software Installation & Configuration - Integration with Meridian 1/CS 1000 - Hardware Installation |
| Topic 4: Troubleshooting & Fault Resolution | 15% | - Common Hardware Issues - Network and Integration Problems - Log Analysis and Diagnostic Tools - Software and Service Failures |
| Topic 5: CallPilot 4.0 System Overview | 15% | - Hardware Platforms - Architecture and Components - Software Features and Licensing |
Nortel 920-162 Exam: FAQ for Serious Candidates
Nortel Callpilot 4.0 installation and maintenance is an official Nortel Networks exam, listed under exam code 920-162. A passing result earns you the Nortel Certified Support Specialist (NCSS) - CallPilot certification at the Specialist level. It also ties into Nortel CallPilot 5.0 Networking & Troubleshooting, Nortel Unified Messaging Solutions, extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
Expect 65-70 questions inside 90 minutes on the Nortel Callpilot 4.0 installation and maintenance exam. That pace punishes hesitation, so rehearse it: the ActualPDF software engine simulates the real exam scene, reminds you of the questions you got wrong, and pushes you to re-practice them until the clock stops being your enemy.
Passing Nortel Callpilot 4.0 installation and maintenance requires 70%, and the official registration fee is $125 USD. Retakes charge the full $125 USD again, which is why experienced candidates treat preparation as the cheaper exam fee. Verify your readiness with repeated ActualPDF practice scores above the requirement before you commit to a date.
Basic knowledge of Meridian 1/CS 1000, telephony systems, and IP networking; recommended completion of Nortel CallPilot 4.0 Installation & Maintenance training
Requirements evolve, so confirm the current conditions before registering on the official exam page.
Registration for Nortel Callpilot 4.0 installation and maintenance goes through the official channels listed here.
When you schedule, note that the exam is delivered Proctored online or at authorized test centers (Pearson VUE originally).
Nortel Networks recommends the following training for Nortel Callpilot 4.0 installation and maintenance candidates.
Follow any course with the 65 practice questions in the ActualPDF 920-162 package; the software engine will even remind you which mistakes need another round.
Yes. ActualPDF provides a free download demo of the Nortel Callpilot 4.0 installation and maintenance material, so you can check the content before choosing a version. After purchase, a one-year warranty covers you: the latest version is sent to you as it releases, free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your purchase is covered by a 100% money-back guarantee with clear conditions. Take the Nortel Callpilot 4.0 installation and maintenance exam within 60 days of purchase; if you fail, provide your unqualified result by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the full refund is processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are not covered. Alternatively, exchange for two other exam products of equal value, free, or wait for updates while keeping your original product's update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, which works 7/24 and normally replies within two hours. Installation is unlimited across your computers.
The Nortel Callpilot 4.0 installation and maintenance syllabus spans 5 domains, led by Installation and Commissioning (25%), Troubleshooting & Fault Resolution (15%), and Maintenance & Monitoring (20%). The complete topic list is published above; candidates who study the map first rarely get lost later.
