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Facebook Certified Community Manager Sample Questions:

1. Members in a group for software users are submitting posts that recommend competitor products. This goes against a group rule that prohibits mentioning competitors in posts or comments. Post approval for the community is turned on.
Which two actions should the community manager take? (Choose 2)

A) Create and schedule content to reinforce the guiding principles of the community
B) Ask the members who go against group rules to explain themselves in the comments
C) Use the decline with feedback tool to remind people of the group rules they have violated
D) Create a poll in the community to ask whether new guiding principles should be introduced

2. A community manager runs a Facebook group for people who have challenged themselves to refrain from drinking alcohol for 30 days.
The group has grown organically over two years after the founder completed a 30-day challenge and invited people to join. The group now has includes over 3,000 members who use it as a resource for tips, guidance and support as they take on the challenge.
The community manager wants to make the group the recognized source for support.
Which step should the community manager take first?

A) Tell members they need to pay to stay in the community
B) Ask the members to provide profitable ideas for the community
C) Define the brand guidelines for cohesive content in the community
D) Review community posts and delete unprofessional content

3. A well-regarded celebrity community member violates a group rule that does not allow posts that contain political discussion. Post approval is turned on in this group.
This is the first time that this community member has submitted a post and the first time that the community member has violated the guiding principles.
What are two courses of action the community manager can take in this situation to maintain the group's culture? (Choose 2)

A) Approve the post and close commenting to prevent political discussion
B) Approve the post with a warning to the celebrity
C) Treat the celebrity according to the policy of the group
D) Adjust the rules to allow political content and generate more group engagement
E) Decline the post with feedback to educate the celebrity on the group policy

4. After several years of rapid growth, a highly engaged group loses its original community manager. When someone new assumes the role, they discover many posts violate community guidelines and require moderation. This new community manager therefore wants to establish a strong presence and clarify the group rules.
Which option is the most efficient method to re-establish communicate community guidelines?

A) Share the community guidelines in an announcement post
B) Tag members in a post when they violate the community guidelines
C) Remove members who have previously violated the community guidelines
D) Comment on posts with links to the community guidelines

5. A community manager for an influencer is focused on thought leadership and well-being.
The influencer has the following assets:
A Facebook Page with 500,000 followers
A Facebook group with 30,000 members
An Instagram account with 200,000 followers
The community manager needs to evaluate possible revenue streams.
Which three approaches should the community manager recommend? (Choose 3)

A) Set up a Page button to increase online sales on the influencer's website
B) Organize affordable community meetups to attend a live show of the influencer
C) Implement a fee for members who post more than once per week
D) Comment publicly on sponsor accounts to propose a partnership
E) Position the influencer as a thought leader and charge speaking fees

Solutions: