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Cisco 500-450 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCE) |
| Exam Number: | 500-450 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Cisco Certified Network Professional (CCNP) Collaboration Cisco Certified Specialist – Contact Center Enterprise Implementation and Support |
| Available Languages: | Japanese, Simplified Chinese, Portuguese, Spanish, English |
| Exam Format: | Multiple choice, Scenario-based questions, Multiple response |
| Certificate Validity Period: | 3 years |
| Recommended Training: | Cisco UCCE Documentation |
| Exam Registration: | Pearson VUE Cisco Exams Cisco Certification and Exams |
| Sample Questions: |  |
| Exam Way: | Online proctored or test center (Pearson VUE) |
| Pre Condition: | Recommended knowledge of CCNP Collaboration-level concepts and basic Cisco Contact Center architecture. |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams.html |
Cisco 500-450 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Routing and Dial Plan | - Routing logic and scripting
|
| Deployment and Configuration | - Initial setup and provisioning
|
| Administration and Maintenance | - System operations
|
| UCCE Architecture and Components | - Core architecture and call flow
|
| Integration and Reporting | - System integrations
|
| Troubleshooting and Optimization | - Diagnostics and issue resolution
|
Questions and Answers About Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise
Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise is an official Cisco exam, listed under exam code 500-450. A passing result earns you the Cisco Certified Specialist – Contact Center Enterprise Implementation and Support certification at the Professional level. It also ties into Cisco Certified Network Professional (CCNP) Collaboration, Cisco Certified Specialist – Contact Center Enterprise Implementation and Support, extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
Recommended knowledge of CCNP Collaboration-level concepts and basic Cisco Contact Center architecture.
Requirements evolve, so confirm the current conditions before registering on the official exam page.
Registration for Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise goes through the official channels listed here.
When you schedule, note that the exam is delivered Online proctored or test center (Pearson VUE).
Cisco recommends the following training for Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise candidates.
Follow any course with the 102 practice questions in the ActualPDF 500-450 package; the software engine will even remind you which mistakes need another round.
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Your purchase is covered by a 100% money-back guarantee with clear conditions. Take the Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise exam within 60 days of purchase; if you fail, provide your unqualified result by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the full refund is processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are not covered. Alternatively, exchange for two other exam products of equal value, free, or wait for updates while keeping your original product's update service.
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The Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise syllabus spans 6 domains, led by Troubleshooting and Optimization, UCCE Architecture and Components, and Administration and Maintenance. The complete topic list is published above; candidates who study the map first rarely get lost later.
Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise Sample Questions:
Question 1
Which Cisco Finesse CLI command provides the license MAC address?
A. show status
B. show net details
C. show network detail
D. show net status
E. show network status
Question 2
Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.)
A. The second number calls the Whisper Announcement itself. The CVP default for this number is
9292929200.
B. The second number calls the Whisper Announcement itself. The CVP default for this number is
9191919100.
C. As an option, set the dial plan with 9292*.
D. As an option, set the dial plan with 9191*.
E. The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.
F. The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end.
Question 3
Which tool is used to expand the size of Cisco UCCE databases?
A. DBExpand
B. ICMDBA
C. Microsoft SQL Studio
D. database sizing utility
Question 4
In Cisco UCCE 10.0(x) Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly.
Which two statements describe the functionality of the Administrative script? (Choose two.)
A. transfers a call to IVR or Non-IVR for Answering machine or abandon calls
B. transfers a call to IVR as a part of IVR campaign
C. reserves agents for specific outbound campaign
D. enables and disables skill group for an outbound campaign
E. controls a percentage of agents to be used in a campaign skill group
Question 5
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?
A. Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.
B. Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
C. Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
D. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B,D,F | Question 3 Answer: B | Question 4 Answer: D,E | Question 5 Answer: D |
