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Cisco CCIE Voice Written Sample Questions:

1. When using the Local Route Group feature in Cisco Unified Communications Manager, in which two levels can you apply the called party transformation pattern? (Choose two.)

A) gateway
B) route group
C) device pool
D) service parameter
E) route pattern
F) route list

2. After logging into Cisco Agent Desktop, a Cisco Unified Contact Center Express agent could not go into ready state. Which two reasons could lead to this failure? (Choose two.)

A) The agent has entered incorrect login credentials.
B) The agent has not been assigned to any CSQ.
C) The agent supervisor has not logged in.
D) The agent IP phone lost network connectivity.
E) The agent IP phone has not been associated with the agent user in Cisco Unified Communications Manager.

3. Refer to the exhibit.

In this IPv4 packet, which bits in the ToS byte are used for DSCP?

A) bits 0 to 5
B) bits 3 to 7
C) bits 5 to 7
D) bits 2 to 7

4. What is the default number of calls that are allowed in each ephone hunt group call queue that is used by Cisco Unified Communications Manager Express B-ACD?

A) 20
B) 30
C) 10
D) 5
E) 15

5. Which statement about embedded Tcl scripts for B-ACD on Cisco Unified Communications Manager Express is correct?

A) The Tcl scripts and the default audio files for B-ACD services are embedded natively in the Cisco IOS Software, eliminating the requirement to download these files to the router flash memory.
B) The default audio files are embedded natively in the B-ACD Tcl scripts.
C) The Tcl scripts that are required for B-ACD services are embedded natively in the Cisco IOS Software; however, the default audio files must still be downloaded to the router flash memory.
D) The Tcl scripts and the default audio files for B-ACD services must be available on a TFTP server other than the router itself
E) The Tcl scripts that are required for B-ACD services, along with the default audio files, must be available on the router flash memory.

Solutions: