The 3308 exam fee is expensive enough once; a third sitting is a budget category nobody wants. ActualPDF built its 65 Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance practice questions so your preparation costs less than a single retake.
Avaya 3308 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam |
| Exam Number: | 3308 |
| Passing Score: | Required pass score varies by test center (typically around mid-60s %) |
| Exam Price: | Varies by location and test provider (check Avaya Learning / Pearson VUE) |
| Related Certifications: | 3311 Avaya Contact Recording and Avaya Quality Monitoring R15.1 Implementation and Maintenance Exam |
| Exam Format: | Multiple choice |
| Available Languages: | English |
| Certificate Validity Period: | Certification validity subject to Avaya recertification policies |
| Real Exam Qty: | 65 |
| Exam Duration: | 90 minutes |
| Sample Questions: | ![]() |
| Exam Way: | Delivered through Avaya-authorized test providers (e.g., Pearson VUE) or Avaya Learning certification portal. |
| Pre Condition: | Recommended hands-on experience with Avaya Contact Recording and Quality Monitoring solutions; no formal prerequisites but product familiarity strongly suggested. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3308 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Quality Monitoring (QM) Fundamentals | - Agent Desktop and Interaction Capture - QM Integration with Workforce Optimization |
| Contact Recording Architecture | - Recording Protocols and Network Requirements - Avaya Contact Recording System Components |
| Troubleshooting and Support | - Service and Connectivity Issues - Integration Error Resolution |
| Administration and Maintenance | - Quality Monitoring Server and Database Maintenance - Daily Operational Tasks |
| Installation and Configuration | - Contact Recording Installation Steps - System Prerequisites and Server Setup |
3308 Exam FAQ: Before You Book Your Seat
Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance is an official Avaya exam, listed under exam code 3308. A passing result earns you the ACIS certification at the Specialist level. It also ties into 3311 Avaya Contact Recording and Avaya Quality Monitoring R15.1 Implementation and Maintenance Exam, extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
Expect 65 questions inside 90 minutes on the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance exam. That pace punishes hesitation, so rehearse it: the ActualPDF software engine simulates the real exam scene, reminds you of the questions you got wrong, and pushes you to re-practice them until the clock stops being your enemy.
Passing Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance requires Required pass score varies by test center (typically around mid-60s %), and the official registration fee is Varies by location and test provider (check Avaya Learning / Pearson VUE). Retakes charge the full Varies by location and test provider (check Avaya Learning / Pearson VUE) again, which is why experienced candidates treat preparation as the cheaper exam fee. Verify your readiness with repeated ActualPDF practice scores above the requirement before you commit to a date.
Recommended hands-on experience with Avaya Contact Recording and Quality Monitoring solutions; no formal prerequisites but product familiarity strongly suggested.
Requirements evolve, so confirm the current conditions before registering on the official exam page.
Yes. ActualPDF provides a free download demo of the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance material, so you can check the content before choosing a version. After purchase, a one-year warranty covers you: the latest version is sent to you as it releases, free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your purchase is covered by a 100% money-back guarantee with clear conditions. Take the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance exam within 60 days of purchase; if you fail, provide your unqualified result by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the full refund is processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are not covered. Alternatively, exchange for two other exam products of equal value, free, or wait for updates while keeping your original product's update service.
Delivery is instant: files unlock for download at payment and are emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, which works 7/24 and normally replies within two hours. Installation is unlimited across your computers.
The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance syllabus spans 5 domains, led by Administration and Maintenance, Troubleshooting and Support, and Installation and Configuration. The complete topic list is published above; candidates who study the map first rarely get lost later.
Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Sample Questions:
Question 1
Which process allows the Avaya Workforce Optimization (WFO) Enterprise Manager to communicate updates to the Avaya Contact Recorder (ACR)?
A. LoggerServer service
B. dedicated network connection
C. Enterprise Manager Agent (EMA)
D. MDL database
Question 2
It is strongly recommended to install the RedHat operating system (OS) from the Kickstart file (ks.cfg).
When running the Kiskstart.exe for Avaya Contact Recorder (ACR), which three components are necessary to create a ks.cfg file? (Choose three.)
A. the MAC address of the Network Interface Card (NIC) Eth0
B. the IP address of the Network Time Protocol (NTP) server
C. the name of extra RedHat Package Manager (RPM) packages to be installed
D. the IP addresses of the network interfaces
E. the /var partition size
Question 3
Which statement about the Avaya WFO/Framework Management Service Account is true?
A. The Management Service Account must be defined within a workgroup.
B. You are not allowed to change the Management Service Account username after initial installation.
C. You are not allowed to change the Management Service Account password after initial installation.
D. The Management Service Account requires administrative rights on SQL Databases.
Question 4
You have the following servers.
1. Avaya Contact Recorder Master
2. Avaya Contact Recorder Standby
3. Avaya Contact Recorder Slave
4. Centralize Search and Reply server
What is the correct order for upgrading the Avaya Contact Recorder (ACR) servers?
A. 2, 1, 3, 4
B. 1, 3, 2, 4
C. 3, 1, 2, 4
D. 4, 1, 3, 2
Question 5
A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with AST recording.
Which entry must be added in the Avaya Contact Recording properties file for this configuration to work correctly?
A. aacc.v6=true
B. aacc.v6=false
C. cc.v6=true
D. cc.v6=false
Solutions:
| Question 1 Answer: C | Question 2 Answer: B,C,E | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: C |
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